After failing to get my house refinance with two different providers (one a broker, the other a bank) for various reasons, I decided to work with Michael Blomquist based on the impressive reviews I read on Zillow.com about Michael.
I received an email from Michael as a response to my request for the quote on Zillow.com. He said he would call me by end of the day but I never received the call. I was able to correspond via email, however, and connected by phone the next day. Michael is very busy!
Once I connected with Michael, I found him to be very upfront about the state of the mortgage market and what he can do for me. I proceeded to do the refinance with Michael and he introduced me to Susan who is responsible for ensuring all the paperwork are proper. Susan did an amazing job of reviewing all submitted documents and making sure I provided the right documents to satisfy the lender. She was in constant contact with me and made sure I was aware of what's coming my way in terms of lender request for documentations.
It was a very intensive process as it required providing a mountain of documents to satisfy the lender requirements. But Susan pulled it off flawlessly and we recently closed the refinance (a total of 35 days from first date of contact!). It would have been 5 days shorter but scheduling conflict required an extension of another 5 days to ensure we would not exceed the original rate-lock period.
Overall, Michael and Susan is a great team and made sure everything flowed smoothly from day one. Their experience and professionalism deserve your business if you are serious about refinancing.