We found Charlene to be professional, personable, knowledgable and attentive to our needs. She went out of her way to make us feel like family during the difficult process of purchasing our first home. We were in a hurry due to time restraints because we had our first child on the way. She was able to help us with every detail and we closed 9 days before our son was born. We would recommend her to anyone. SHE WAS GREAT!!