Ellen Delaney is a consummate professional realtor and yet she has a warm personality that makes it easy to go through the many steps of buying a home. Ellen's expertise in the home-buying process is reassuring, which is nice because I was quite nervous. I would say that Ellen's responsiveness is what is most impressive. She answers my calls and emails so quickly. She made me feel like I was her only client, but I knew she was helping other people as well. I would highly recommend her.