Erick was always very professional and pleasant to deal with. He made his word good with me and always followed up when he said he would. He helped me understand this tedious process in refinancing my home and when other lenders threw out terms and words that I didn't understand, he took the time to explain and made sure I understood the whole process, from beginning to end. He made a believer out of me and that you do have true professionals who take their job seriously and are not just out to make a "buck" or take advantage of the not so knowledgeable client. Again, I was very impressed with his knowledge, fortitude and professionalism and I would recommend him to any of my friends if they're looking to refinance their house!