We were first-time home buyers and didn't have a clue as to what we were doing. Erick and Becky had infinite patience and were always willing to answer any questions we had, explain anything we didn't understand, and give us their input when it was warranted. We never felt rushed or pushed; we never felt like we weren't their first priority (which is incredible, as I know they had other clients as well). They walked us through everything and made sure that we were comfortable with all the paperwork, processes, and decisions. We went right back to them to refi 3 years later and will 150% go right back to them when it comes time to sell and buy a new home, no questions asked!