We had wanted to look at what the market had to offer before selling our house, but Grace wanted to get it listed and sold,bringing nothing to us to look at until AFTER we received a full- price offer. She told us to accept it and rent until we found a place. Moving twice was never an option for us, after 12 years in one house, with several small children and with numerous animals. She said people do it all the time.
Grace was not compatible with us and refused to sever our contract, leading to 4 following months of poor communication, lack of communication and general frustration.
Grace was also supposed to be the neutral agent when we did accept the next offer on our house. However, we had to hear her say how the buyers have little money, how the buyers want things done on the house and we had to do them if we wanted the sale (such as one side of the roof being worked on when it had NO issue ever like the other side, costing us $1500, as well as having to buy a new water softener because the old one was more than 6 years old) and even, at closing, that we had to go back to the house and do more of what the buyer wanted; install a simple new filter system.
Along the way, Grace seemed to assume we knew the process of selling, but this was a first for us. Even the day before closing, she didn't ask but told us she was taking the buyers through a final walk-through even though she'd never mentioned it before and the house was not ready. Selling our first house was a terrible experience.