BE CAREFUL! This agent convinced me to offer $20,000 over list price for an older home with a lot of problems. He told me, "I will negotiate the price down for you after the seller accepts the offer." That was less than completely truthful. The seller only came down $2,000 and provided a $10,000 closing credit to fix all the problems with the house (termites, bad roof, broken sewage drain, etc.). I felt pretty taken by this agent and would not recommend him to anyone.
I cannot change a person's feelings, and I know, trying to resolve a situation is pointless if the other side is not willing to express their true feelings of disappointment openly through a support channel. If there is no dialog in trying to 'meet in the middle' as to a conflict, then there will never be a resolution. My only priority is for my client to achieve a favorable home buying experience with very little stress...and that is why I have been doing real estate since 1975..always taking into account all the variables: location, value, financing and client's goals!