Broker / REALTOR, California BRE (12 years experience)

Specialties:
Buyer's Agent,
Listing Agent,
Relocation,
Consulting

Team reviews

My fiancé and ex-wife owned a house for 12 years. During that time, the home was refinanced to pay for improvements. Unfortunately, just a few years ago, he and his wife divorced and when the economic downturn severely reduced property values, he found himself underwater by more than $200k. Although he did his best to stay current, he soon found this to be impossible. Worse yet, there were three loans—all with different lenders. The current value of the home would not even cover the first loan, leaving nothing for the second or the third. Needless to say, obtaining approval from all three lenders so that my fiancé and his ex-wife could be released from the liability, would be an enormous challenge. Adding to this, the ex-wife was often uncooperative and would disappear and become unreachable for lengthy periods of time. This is the seemingly impossible situation we presented to Shannon Keatley at Alliance Group. Having been in real estate myself, I undertook to search for the right real estate agent. This would need to be a specialist in Short Sales because they are extremely time-consuming and distinctly different than traditional real estate sales. The agent must be highly skilled and recognized by lending representatives, as well as capable in marketing and selling the home. Within minutes of talking to Shannon, I knew we had found the right agent and she eagerly accepted the challenge. During the time of the listing and sale, there were huge obstacles to overcome, not the least of which was the last-minute sale of one of the loans from one lender to a new lender. This required time-consuming new approvals and paperwork that could easily have derailed the buyer that was in place at that time. Then, an unbelievable last-minute disappearance by the ex-wife to sign final documents almost shattered the closing. Throughout, Shannon never wavered in her commitment to finalize this transaction, regardless of the inordinate amount of effort and time it required. The happy end of the story is this: Shannon and her team at Alliance succeeded in completing this transaction. As a real estate professional myself and knowing how complicated short sales are, I cannot say enough about Shannon’s skills and dedication. She and Alliance are the BEST representatives of the real estate profession and I couldn’t recommend them more highly. As a result of this expertise and professionalism, my fiancé has his life back and we have a future to look forward to. Thank you will never be enough!!

  

04/28/2015 - sbpheslps
Sold a Single Family home in 2015 for approximately $375K in Serra Mesa, San Diego, CA.

My fiancé and ex-wife owned a house for 12 years. During that time, the home was refinanced to pay for improvements. Unfortunately, just a few years ago, he and his wife divorced and when the economic downturn severely reduced property values, he found himself underwater by more than $200k. Although he did his best to stay current, he soon found this to be impossible. Worse yet, there were three loans—all with different lenders. The current value of the home would not even cover the first loan, leaving nothing for the second or the third. Needless to say, obtaining approval from all three lenders so that my fiancé and his ex-wife could be released from the liability, would be an enormous challenge. Adding to this, the ex-wife was often uncooperative and would disappear and become unreachable for lengthy periods of time. This is the seemingly impossible situation we presented to Shannon Keatley at Alliance Group. Having been in real estate myself, I undertook to search for the right real estate agent. This would need to be a specialist in Short Sales because they are extremely time-consuming and distinctly different than traditional real estate sales. The agent must be highly skilled and recognized by lending representatives, as well as capable in marketing and selling the home. Within minutes of talking to Shannon, I knew we had found the right agent and she eagerly accepted the challenge. During the time of the listing and sale, there were huge obstacles to overcome, not the least of which was the last-minute sale of one of the loans from one lender to a new lender. This required time-consuming new approvals and paperwork that could easily have derailed the buyer that was in place at that time. Then, an unbelievable last-minute disappearance by the ex-wife to sign final documents almost shattered the closing. Throughout, Shannon never wavered in her commitment to finalize this transaction, regardless of the inordinate amount of effort and time it required. The happy end of the story is this: Shannon and her team at Alliance succeeded in completing this transaction. As a real estate professional myself and knowing how complicated short sales are, I cannot say enough about Shannon’s skills and dedication. She and Alliance are the BEST representatives of the real estate profession and I couldn’t recommend them more highly. As a result of this expertise and professionalism, my fiancé has his life back and we have a future to look forward to. Thank you will never be enough!!

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Response from Glen

 

  

04/10/2015 - rmwilson22
Sold a home in 2015 in Serra Mesa, San Diego, CA 92123.

After my divorce settlement, I tried in vain to keep my home but was unsuccessful. I needed to sell my home as a short sale as it was severely upside down in value, with the additional complication of having three loans against it. To make matters worse, my ex-wife would often avoid or not even show up for appointments to sign critical and time sensitive paperwork! Despite such incessant frustrations and the challenging complications of negotiating with three lenders to accept far less than was owed, Shannon and her dedicated team persevered and achieved a successful short sale of the house! Shannon and her team went the extra mile and because of their efforts, I now can pick up the pieces of my life and move forward. I absolutely believe that this would not have happened had any other Realtor handled this transaction. Thank you Alliance for giving me my life back!

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03/06/2015 - zuser20140522065230804
Sold a home in 2015 in Midway District, San Diego, CA 92101.

If you are seeking excellence, then look no further. Glen and Shannon in my eyes are the dynamic duo who caters to your every need. They are at the epitome of professionalism and are very reasonable in their negotiations. Their can-do attitude speaks volumes as each phase from start to finish was impeccable. For example, their target marketing not only received my attention when I was trying to rent my home, but also helped sell it in less than 3 weeks. With their seasoned knowledge and thorough experience, Glen and Shannon were able to get the job right, the first time! As long as I stay in San Diego, I will look no further for another realtor as my experience with them has grown beyond business into an everlasting friendship. Thank you!

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01/12/2015 - goalmtr
Sold a Townhouse home in 2014 for approximately $300K in San Miguel Ranch, Chula Vista, CA.

Glen was professional from the very first time we sat down & throughout the entire process for the sale of my home.

Actually, their whole office staff was professional. I loved how Jacqueline was detailed & clear in her email communication. I could definitely see a difference when other realtors called me to schedule the showing of my home. Just reinforced that I made the right choice.

And with the ease of my closing (for me), made me realize they were tying up all the details and working hard for me. Thanks again Glen!

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08/26/2014 - lvhooya
Sold a home in 2014 in Winter Gardens, Lakeside, CA 92040.

Shannon and Glen were outstanding in helping me sell my home. They worked with me to determine a price that would sell quickly but return as much as possible. Their marketing was outstanding and they helped me with ideas on staging. They were really on top of things as we went through escrow, making the whole process flow very smoothly. They communicated well through the process, keeping me apprised of what was happening on the buyers side of the transaction. They arranged for needed work during escrow and made sure we closed on time. I would use them again and again on either the buying or the selling end of a real estate transaction.

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08/11/2014 - user9145718
Sold a Condo home in 2014 for approximately $225K in Northwest, Chula Vista, CA.
Primary point of contact: Shannon Keatley

Glen and Shannon (and everyone at Alliance Group ) are professional, dedicated, and hard working. They were able to get my condo sold in no time! Before putting my place on the market, Shannon reviewed comps in my area and came up with a strong plan to get my place sold. Shannon gave me great tips on improvements I could make to my place that would help appeal to buyers. A little effort on my part paid off big in the end. We received an offer within five days of being on the market. Glen and Shannon handled the sale of my condo with honesty and dedication. They made sure that my best interests came first. I am happy to recommend both Glen and Shannon!

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06/15/2014 - zuser20140615165258968
Sold a Condo home in 2014 for approximately $250K in Mira Mesa, San Diego, CA.

My and wife and I started our short sale process end of Nov 2013 and just got closed about 3 weeks ago. Going into this initially, we were very reluctant and not sure if this would be the best route for us. After meeting with Shannon, we felt very comfortable that this was the best choice and now we are glad we made this decision. We are very thankful for Shannon and Jacqueline in providing us guidance throughout the whole process. Shannon was very informative and Jacqueline handled all of our paperwork diligently. The process was easy and convenient because their team handled everything for us and we only needed to meet a few times during this entire time. They are very professional and knowledgeable. We are very pleased with the outcome of our short sale and we highly recommended Glen Henderson and Shannon Keatley's team. They are truly the best!!

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06/09/2014 - breffer9
Sold a Townhouse home in 2014 for approximately $350K in Pacific Beach, San Diego, CA.

Being a former REALTOR for over 10 years I am familiar with what it takes to facilitate a positive experience for a buyer or a seller. Short sales are messy and frustrating and having been through several as a buyer's agent I was thoroughly satisfied with how Shannon Keatley (Glen's business partner) handled my transaction. I was way upside down on a beach condo and was no longer able to support the mortgage payment. Even though it was an emotionally and financially stressful situation (as expected), Shannon really did a great job by bringing her depth of experience and calm, polite, and helpful demeanor to ease our nerves. Her staff were equally respectful and competent. I can wholeheartedly endorse Shannon and her support staff. You will definitely be in good hands. An added bonus, she was successful in fighting for a mover's assistance allowance which was an extremely pleasant surprise!

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08/10/2013 - user5515547
Sold a Condo home in 2013 for approximately $250K in Carlsbad, CA.

I was initially hesitant about doing a short sale on my condo but Glen and Shannon were very reassuring. From the quick response to my initial inquiry, to the regular updates throughout the process, Glen, Shannon and their team at Silvercrest made what was an overwhelming and confusing ordeal into a bearable situation that ended in relief and joy. They were all extremely knowledgeable and professional and I would highly recommend their services to everyone I know.

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07/31/2013 - Steven Gaynor
Sold a home in 2013.

I had a unique situation where my company transferred the headquarters from San Diego to New York City. Obviously, the reorganization is not unique these days. However, I was left in a situation where I still had my income, but due to a mortgage that was underwater, I had to go through a short sale in order to move.

I had tried to deal with the banks myself, but after three failed attempts at asking for options, I reached out to Shannon Keatley at the San Diego Short Sale Experts (Silvercrest Realty). She immediately set up an in-person appointment to review my situation. Because of my continued income and previous attempts with the bank, I was very unsure that they could help me. She assured me that they had alot of experience with similar situations, and was optimistic. (with good reason)

We started the process immediately with their initial package of paperwork. (The paperwork was familiar, but unlike the banks, Shannon was always available and helped me through every step of the way.) Once we got the initial paperwork in, I most often dealt with other employees at Silvercrest. I was initially impressed with Shannon's availability and support, but EVERYONE I encountered at Silvercrest was outstanding. I will mention that more later.

So in less than 30 days from the initial meeting, Silvercrest found a buyer, and in less than 90 days they received approval from both of my banks. (by some act of god) I wish that was the end of the story. By no fault of Silvercrest, the original buyer decided to back out after the bank approval. After this, Silvercrest immediately got another buyer on board, but the banks decided to stop cooperating.

I'm a project manager by profession (and by nature), so once the initial deal fell through, I felt very unstable. I started to contact the office about every move they were making, and the staff there continued to be amazing. Every email, every phone call, every venting frustration, they answered immediately and with an eagerness to help. I could not be more happy with both Natalie and Camille throughout this whole process.

All of our patience was tried, as the banks continued to jerk around and break deadlines and deals, but they persisted through all of the trials and tribulations. By no means was this an easy or short process, as anyone who goes through it can tell you, but I would have never been successful without Shannon, Natalie and Camille! Everytime the banks made me worry, they assured me that they have it taken care of, and ultimately I have to say that they were absolutely right. They took care of me through the whole process.

My advice to anyone who is looking to buy or sell a home (or have to go through a short sale like I did) is to make the first call to Silvercrest.

Thank you for everything!

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