We are new to Durham and only knew of a couple of neighborhoods to start our search. Gretchen asked me what we wanted and she had some properties in mind immediately in those neighborhoods. It was a breeze scheduling a time to look at the properties because she was accessible when we called/emailed, and responsive to our scheduling needs. She took the list of our wants and needs in a home and found us exactly what we were looking for (but didn't know existed) within one day. In one day, we had the home we always wanted, in the location we wanted. My husband and I can't say enough good things about Gretchen. As first time homebuyers new to the area, she walked us through the process, was able to recommend the professionals we needed along the way, and made our home buying experience better than we imagined it could be.