I was out of state and Harry made this easy. I was able to do everything but close by phone / email. I have completed 4 purchase loans but this was a 1st time for a refinance. Harry kept me advised throughout the loan process. Even after the close, he still followed up, telling me the when the loan funded. There was a slight scare due to a 30 day lock that took all of 30 days - I had a complication on one of my investements. However, Harry / Bank Mortgage Solutions were able to get the underwriting completed in time.
I closed my home refinance loan with Harry just a couple of days back. I was impressed with Harry's knowledge of the industry and fast and satisfactory response to any questions I had, right from my first contact with him to the closing day and after. Another thing I liked was the superfast 21-day closing from the date of the rate lock. Even the closer they sent to our home to close the loan was quite knowledgeable and was able to answer most of our questions. I was quite happy with the interest rates he offered me, which beat (after a light discussion with him) several other offers I had. I would definitely recommend him.
Harry understood immediately what I wanted - low closing costs. There was little-to-none of the anxious sales pitch that I received from younger mortgage reps. I also appreciated that he gave me his best deal upfront. Others offered to "meet or beat" another offer, but never stepped up to make a good offer the first time.