Bought a Single Family home in 2013 in Monrovia, CA.
Heather and Arthur Ross were our Realtors for more than two years and obviously had incredible patience. We lived in Northern California and wanted to come to the Pasadena area. I met Heather by chance in her office on Lake Avenue when we were visiting our children. She and Arthur showed us various neighborhoods and educated us on the area.
Over the next year and a half they sent listings they thought might be appropriate. Several were very appealing and often we sort of lost sight of what we had initially told them we liked and they would gently steer us back to our “dream house”.
Once retirement became a reality we met with Heather and Arthur to really get serious. The first home they showed us was a bank- owned home in Monrovia. It was just what we were looking for but the uncertainty of purchasing a bank-owned home was intimidating to us. They guided us through the process and worked closely with the bank and the Escrow Officer, ordered inspections and kept us up to date on the process. Finally on December 24th the home closed.
The Ross team is very knowledgeable, diligent, gracious and extremely patient! We have become very good friends and appreciated so much their professionalism and commitment to us.
Bob and Sherry Budke Bob: Architect Sherry: Reverend
Showed home in 2014 in North Arroyo, La Canada Flintridge, CA 91011.
Arthur and Heather are wonderful agents! They took care of me and have been exceptionally helpful. They were very informative about the area and were attentive and responsive to all my questions and concerns. I would not hesitate to recommend them to my best friends.
It is my pleasure to thank you for all the help I have received from Coldwell Banker. The engines that pulled my sale along were agents Arthur and Heather Ross. They were always there for me, every hour of every day. They used the friendly staff to fix a glitch on my title. They went out of their way to market my home, and to answer technical questions. Arthur is defined by the following: Polite: Punctual: Organized: Driven: Thorough: Dedicated. I am really impressed by the way they kept my sale on track. I should only expect a successful sale from these fine realtors. To anyone interested in selling a home I would say, “Let Arthur and Heather show you what they can do for you.”
Bought a Single Family home in 2012 for approximately $850K in Sierra Madre, CA.
Heather and Arthur were an absolute delight in helping our new family find the perfect home. Since we were moving from North Hollywood we needed someone who really new Pasadena and the surrounding areas, and they were a tremendous wealth of knowledge. They were also both patient as they helped educate us in seeing every part of Pasadena. Our hearts were originally set on South Pasadena for the good schools, but we slowly realized the neighborhood was out of our price range. So Heather and Arthur introduced us to the wonderful town of Sierra Madre, which we had never heard of, and we fell instantly in love with! After a few months of searching and making offers, they helped us find a little gem and they truly held our hands through the grueling escrow process that new home buyers must face today. We're currently planning on renting our old home and Heather and Arthur offered to help find renters, so they truly went above and beyond what we were expecting in a realtor. If you're looking for a realtor team who are experienced, professional and genuinely good people, Heather and Arthur are your team!
We were looking to sell our former house in Los Angeles and buy a home in La Canada. Therefore, we needed a real estate agent who was familiar with both areas from a reputable company. Heather and Arthur more than surpassed our expectations. Within the first moment of signing the contract, Heather and Arthur came armed with various listings so that we can go visit potential homes to buy. If I wanted to see a particular listing, Heather made sure to contact the seller agents so that we can view the homes. In addition, during the weekdays, Heather visited potential homes in order to determine whether the homes were worth bringing our attention to. Within a short period, we found the home that we were looking for and successfully closed on the home. Heather is an extremely diligent person who pays meticulous attention to details and helped everyone - even the less attentive seller agent along each step of the way from inspections, loans, etc. so that all the documentation and actions were completed in a timely fashion so that we could close within the allotted time. We were in a situation where the seller agent left the country prior to close of escrow and the sellers would not move out promptly. After the close of escrow, Heather assisted us with contacting the sellers persistently to ensure that they move out as promised since Heather knew that I was in my last trimester of pregnancy and needed to move into our new home as soon as possible before the baby arrived.
With regards to the sale of our home, we were equipped with the double power of Heather and Arthur who provided us with sound advice and held open houses every weekend whether those days were rainy or holidays. Thanks to Heather and Arthur's dedication and hard work, we are currently under escrow for the sale of our former home. Heather and Arthur have great work ethics and I can rest assured that they have negotiated with our interests as priority. Arthur and Heather never failed to provide us with updates after each open house and they have maintained the contact information of potential buyers in case they needed to be notified of a change in status.
Heather and Arthur are not only our real estate agents but we consider them our friends. We have other friends who are in the process of purchasing and selling their homes and their real estate agents do not even compare to Heather and Arthur. We are grateful to Heather and Arthur for their commitment and we would recommend them in a heartbeat. They have a warm persona about them which immediately makes you open up to them. This enhances the process because an understanding is developed regarding the client's needs and values. This testimonial does not do justice to the double power of Heather and Arthur!