I made an appointment on Friday to see the house listed at 8055 Glitter Ct, Orlando FL with Mr. Mughal on Sunday. When he did not arrive to the house at the time we discussed, I called to see if there was a reason for the delay. After 3 phones calls and 2O minutes later, Mr. Mughal finally answered. Instead of apologizing for a misunderstanding and for keeping us waiting, Mr. Mughal declared it was our fault for not calling and confirming the appointment that had already been planned. He then proceeded to hang up the phone. This unprofessionalism should not go unnoticed. Mr. Mughal is a rude man that needs to work on his customer service skills if he would like to be successful in this industry.
It is my listing and financially it is in my highest interest to show the property myself when a customer approaches me directly. However, sometimes customer chooses to contact other agent/s being shown alongside a listing instead of directly contacting the listing agent. It seems like there is a mistake or may be a wrong number was dialed. When a potential customer contacts an agent other than the listing agent then that agent is responsible for his or her actions. I take pride in excellent customer service. I am rated among 32 best agents in Orlando according to 32best.com I encourage you to call me directly at 407 920 6900. I assure you that had you talked to me or met me personally you would be writing completely different review. You may call me anonymously and I'm certain that you will realize that it must have been someone else who was contacted and is responsible for experience you stated.