We contacted Ms Griffin's office and were referred to one of her associates. Although initially communication went very well, once we were under contract the agent became increasingly harder to reach and less forthcoming with information. We do not feel she negotiated fairly on our behalf because she was mainly interested in keeping her commission as high as possible, and because we were in a hurry to move, we overpaid. Never even got a "thank you" from them. I would not recommend this agency.
I'm sorry you had a bad experience with my team member, Kelly. I was not aware there was an issue until this post on Zillow was made. When I shared it with Kelly she said that you were very excited to find the perfect home with the limited amount of time that you had. She negotiated the closing costs and repairs to be paid by the seller, keeping you within your budget. The home appraised at purchase value; you called to say how excited you were to get the house at that price. Kelly had surgery the day after closing and since you did not attend closing she wasn't able to give you the gift that the company prepared. When I asked she said that you had not moved in yet and that she would deliver as soon as you did. Buying a home is such an important milestone for anyone so I appreciate your honesty and will work closely with my team to not repeat a negative experience. We wish you all the joy and happiness you deserve.