I came to Jan Groff as customer you would likely call me, "a problem child." I wanted to find a home that had this, and that, and the other ... oh and don't forget about etc, etc, etc. She gave me a warm smile and said let's see what we can do. She let me down very kindly when I realized "that house" I wanted did not exist within my price range. But she had already done her homework coming up with several other possibilities well within my reach. I decided to stay in my home after all of that Jan was absolutely gracious about her time spent and said to make sure to call if I decide again to buy or any other questions. A few years later, I hesitantly decided to sell MY home and went right back to Jan. We put the house on the market for a short time. It was Jan who actually took a step back, asked me to look at the wonderful house I had to basically to hang on for a later time to sell. Jan Groff is a woman of true honesty, integrity, and customer first all the way!