I didn't end up using Janet for our actual deal, though she did show me a few houses. She was nice, though perhaps not as punctual as some, but this seems to be common from what I've experienced working with realtors. We probably would have used her to broker the deal for us for the house that we just bought but for the fact fact that she had to cancel a half hour before meeting us at the house we really liked (and bought now). She had an emergency but my hubby was mad and so for that reason we found another realtor. She is very responsive and she seems to try her best. I alsofelt she was very honest and didn't feel like she was just pushing us into a house that wouldn't suit us. I would recommend her.