I am an Active Duty Air Force member that was stationed at Ellsworth AFB, and we used Janet to list our house in Rapid City when I received an assignment to another duty station. However, we were unable to sell the house and decided to use Janet as our property manager.
From the beginning we could tell that she was very incompetent. It seemed that 99% time, even though we were paying her, that we had to handle issues ourselves. For example, the house sustained hail damage...Janet was unable to find contractors in a timely manner, so my wife took it upon herself to find contractors and set-up the work that needed to be done. This was a difficult task, especially since we are living in another state.
Furthermore, not only is he incompetent, but she is very unprofessional. Despite having a 2 year contract to manage the property, Janet told us that "she took on another obligation that was more important than managing our property", and when we tried to discuss the situation with her she would repeatedly hang up on us. This came at a critical time, because at the same time the tenants were trying to break the lease and we were counting on Janet to help us work through the difficult situation.
If you have any questions, email me [thru Zillow profile - email removed per Good Neighbor Policy]