Sold a Condo home in 2014 for approximately $250K in South, Pasadena, CA.
Jenn was my listing agent on a condo I recently sold. I was very disappointed by her unprofessionalism. I hired her to represent me and when a couple of offers came in she pushed hard on one buyer which had no agent representing him so it seemed she pushed this offer mainly so that she could represent both sides. When the buyer failed to close on agreed date with one excuse after another Jenn did not step in to communicate with me as to what was going on nor did I feel that she fought for me as a seller looking out for my best interests. She neglected to keep the other offer in backup position which also made no sense to me. I also found it interesting that the offer she presented to me was only $1000 over the other offer suggesting further to me that she had her own interests in getting double commission over my best interests to sell at the highest and best price. Maybe when an agent is desperate for business these kinds of things happen. Next time I'll be more diligent in finding an gent with more integrity. When all was said and done I never even received a follow up call thanking me for my business or apologizing for the delays and extra costs incurred by the delays. Highly do not recommend.
Response from Jennifer D. on 01/06/2015
I'm sorry you were disappointed with the sale of your property. My philosophy is that the client is always in control of their own decisions; I may not always tell a client what they want to hear, but I always tell the truth given the facts as I know them; and I always put my clients' interests ahead of my own. I never want there to be any appearance of impropriety, which is why I had the manager in our office work with you to select which offer to accept, considering all the relevant factors, including price but also including things like offer contingencies and creditworthiness of the potential buyers.
In this case, we had a non-responsive lender on the other side, but I, and the escrow company, worked diligently daily to resolve the issue. The president of our company stepped in to help with the buyer's lender so we could close within a reasonable time. And we credited back to you the carrying costs for the delay, which amounted to around $200.
Bought a Single Family home in 2010 for approximately $375K in Highland Park, Los Angeles, CA.
I found a wonderful property on my first day out with Jennifer. She was positive during a time when we were burnt out on the home search process. She was knowledgeable regarding the search and closing process. She was also, available after closing when the coordination of so many things are happening or order for you to get into your new home.
Showed home in 2010 in Highland Park, Los Angeles, CA 90042.
I want to honor our very talented real estate consultant, Jennifer D. Allen with Keller Williams, who located our dream home on the very first outing. I know this is rare but so is she! She is thoughtful, genuine and honest in her approach. She listens to all the details of your wish list and is masterful in identifying options that meet your expectations. You can count on Jennifer's energy, adaptability and resilience in keep the ball rolling towards your optimal home. I would recommend her to everyone!
Bought a Condo home in 2003 in La Tuna Canyon, Sun Valley, CA.
My husband and I hired Jennifer Allen to help us with our first home purchase. Long story short, I dragged the process out over a year. Jennifer remained ever patient and kept the process enjoyable and exciting. She was very knowledgeable. She continued to steer us in the right direction, understanding what we were looking for, even when I seemed to keep changing my mind on what the "ideal" home would look like for us. In spite of the ugly side of me that was brought out in the house hunting process, and completely because of Jennifer's expertise, we purchased the perfect home. Along the way, we also got to know a very smart, professional, driven, funny person. Jennifer Allen is the complete package. Everyone hiring Jennifer is making the best first step possible in their real estate experience.
Bought a Single Family home in 2012 for approximately $875K in Altadena, CA.
Jennifer was a great find, we were new to the area and she explained very clearly how to navigate. She also understood very quickly what our needs were so within a month of meeting her we had our home. We never wasted time on homes that were not a consideration. Highly recommend!
Bought a Single Family home in 2001 for approximately $300K in Alhambra, CA.
Jennifer was relentless in helping us find a house. She knew what we were looking for and was always available to go look at homes and give us her honest and direct opinions. Her local knowledge also really helped us out as first time home buyers. I have told several friends and colleagues about Jennifer - who have also worked with her. She is a great realtor and she really takes care of her clients.