Mortgage Loan Officer, IL Mortgage License, AZ Mortgage License, CO Mortgage License, IN Mortgage License, PA Mortgage License, UT Mortgage License, FL Mortgage License, WA Mortgage License, SC Mortgage License (6 years experience)
Jim went above and beyond during the lengthy process of refinancing my house. He took the time to explain each detail and actually made sure that I understood what he was explaining to me. Jim took the time to care - which is a rare trait in business these days. I never felt like I asked too many questions (which I tend to do!) and I was able to trust in his guidance. I was very impressed with the team of folks who worked quickly and diligently to make sure that the process went as smoothly as possible.
Jim stayed in contact with me and answered all of my questions in a timely manner. I did a lot of the application work on a weekend and he was available to answer questions even during hours that I would not have expected to have an immediate response. I had difficulty getting some information to him by fax and email and he came to my workplace so the paperwork could be completed in a timely manner. I was able to take advantage of a lower interest rate than originally anticipated. Jim followed up with a phone message after the closing to make sure everything went smoothly at the title company.
Very professional. I sent emails out to various mortgage companies regarding our refi. That was my first mistake. I received too many calls. It was just call after call. All sounded like used car salesmen. After things settled down I got a call from Jim Calaway one day. Believe it or not, I decided to go with Primary Residential Mortgage, Inc. because of his demeanor on the phone as well as his voice. A refi can be very stressful and he just had this calming voice about him that put me at ease.
I really enjoyed doing business with Jim and have referred him to several of my friends and family members.
Jim was just awesome thats all I can use to describe his approach in helping my wife and I with our refinace. He made every effort to make sure our transaction was quick and painless. Even being upside down he still got us a SUPER LOW interest rate. Jim is the best agent we have ever worked with hands down you will not go wrong using Mr. Callaway. Most agents quit working as soon as they're day is over Jim made himself available anytime we needed him it was great.
I refinanced in the fall through Jim and he made the process totally painless. He was responsive to my questions, tried very hard to make sure that what I wanted to do was what happened, and was always accessible. My loan closed very quickly and the closing costs were exactly as promised. When I decided to purchase a new home recently, Jim at Primary Residential was the only lender I called!
My mortgage refinance was a long-distance process: me in Denver, CO and Jim Calaway in the Salt Lake City, Utah area. I have refinanced before (locally) and experienced delays and challenges. With Jim and Primary Residential Mortgage, Inc. my refinancing process was extremely smooth. Communication was constant and I was always notified and educated on what was necessary for me to know. Jim also watched the market interest rates for several weeks to make sure that when the rates went quite a bit lower, that we locked the rate in at that moment. Jim is extremely honest, personable, an effective communicator, and assured me through the whole process of each step. I asked Jim to send out some business cards so that I could recommended him to family, friends, and co-workers. If anyone ever has questions about my experience with Jim, they can e-mail me at email@example.com
Jim was able to get us an exceptionally low rate on a jumbo refinance. His customer service was great as he walked us through the paperwork requirements. It was a pleasure doing business with Jim; we highly recommend him!
My experience with Jim was very impressive. He was extremely knowledgeable about the entire process and never once gave me incorrect information. He explained the process in detail and followed up on each item. He was always available and responsive. Once my loan was approved and everything was settled, he checked back with me to insure I had no questions. I highly recommend him to anyone looking to secure a home loan or to refinance (as I did).
Closed refinance loan. Spring Branch West, Houston, TX
Jim was so helpful and supportive both technically and emotionally while my husband and I went through the refinancing process of our house. Every step of the way, Jim was there to answer all of our questions and concerns. We highly recommend Jim Calaway for mortgage solutions.