Broker Associate (44 years experience)

Specialties:
Buyer's Agent,
Listing Agent,
Relocation

Team reviews

My wife and I had been searching in the Los Altos area with another agent for over 2 years for a home with little success. Several of our closest friends urged us to switch to a local team and we really didn't see a need. Our previous agent knew us, was very friendly, and worked hard. However, we were always just a bit short or something just didn't click with the pricing, process, or even internally with ourselves on what we really wanted. We reluctantly switched to Jim and Jimmy and found our house literally within 3 months!! I can honestly say that there is truly a difference and the team you have DOES make a big difference. Here are the few big differences:<br/><br/>1. Access and knowledge to properties pre-market. This was invaluable especially in the Los Altos market. Many properties go on market for a weekend and you are rushed to make a decision that will impact you for the next 30 years. Due to their connections, we were often aware of properties well before the actual open house or even before the sellers were really ready to sell. This allowed us to get a head start on tracking down city zoning, districts, financial planning, etc. Just the access alone was different than the standard MLS and online listings. 2. Keeping my marriage! The whole house search process was painful and long. We were on the cusp of not bidding for our house due to the fear of wasting our time on another multi-bid situation. They asked very simple questions and actually advised us not to bid given how we were both emotionally feeling. They kept the pulse on the property and went above and beyond to really dig through the details and really counseled us through the the bidding process. 3. Negotiation skills. Since they knew our emotional state, they were able to really hammer on the key points which really mattered to us and the seller. This was a big deal as my wife and I are finally in agreement for once on all the major key factors of a home purchase, location/size/price/etc. We both felt emotionally relieved and excited about our purchase rather than anxious and unsure as with all the other bids we put in. 4. Follow through. These guys are truly constant professionals advising us on key issues, helping us close the transaction, keep us on task, and making sure we are happy. They are helping us with temporary housing, finding contacts for contractors, or whatever else we needed. <br/><br/>We were so glad that we made the switch and this was really the big difference in us getting our dream home on our terms in a ridiculous market. Talk to these guys before you decide and see for yourself.

  

08/22/2014 - JackChin
Bought a Single Family home in 2014 for approximately $3.425M in Los Altos, CA.

My wife and I had been searching in the Los Altos area with another agent for over 2 years for a home with little success. Several of our closest friends urged us to switch to a local team and we really didn't see a need. Our previous agent knew us, was very friendly, and worked hard. However, we were always just a bit short or something just didn't click with the pricing, process, or even internally with ourselves on what we really wanted. We reluctantly switched to Jim and Jimmy and found our house literally within 3 months!! I can honestly say that there is truly a difference and the team you have DOES make a big difference. Here are the few big differences:

1. Access and knowledge to properties pre-market. This was invaluable especially in the Los Altos market. Many properties go on market for a weekend and you are rushed to make a decision that will impact you for the next 30 years. Due to their connections, we were often aware of properties well before the actual open house or even before the sellers were really ready to sell. This allowed us to get a head start on tracking down city zoning, districts, financial planning, etc. Just the access alone was different than the standard MLS and online listings. 2. Keeping my marriage! The whole house search process was painful and long. We were on the cusp of not bidding for our house due to the fear of wasting our time on another multi-bid situation. They asked very simple questions and actually advised us not to bid given how we were both emotionally feeling. They kept the pulse on the property and went above and beyond to really dig through the details and really counseled us through the the bidding process. 3. Negotiation skills. Since they knew our emotional state, they were able to really hammer on the key points which really mattered to us and the seller. This was a big deal as my wife and I are finally in agreement for once on all the major key factors of a home purchase, location/size/price/etc. We both felt emotionally relieved and excited about our purchase rather than anxious and unsure as with all the other bids we put in. 4. Follow through. These guys are truly constant professionals advising us on key issues, helping us close the transaction, keep us on task, and making sure we are happy. They are helping us with temporary housing, finding contacts for contractors, or whatever else we needed.

We were so glad that we made the switch and this was really the big difference in us getting our dream home on our terms in a ridiculous market. Talk to these guys before you decide and see for yourself.

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07/16/2014 - Mahesh Wadhva
Bought a Single Family home in 2008 in Los Altos, CA.

Jim & Jimmy were excellent.

They worked very well as a team, and always had a very positive perspective on everything. They helped me buy a lot in a sellers market in the area I wanted and for the price I wanted to pay.

They major concern was to satisfy all of my needs, and made me feel that I was their only client.

Jim & Jimmy were resourceful, respectful and dedicated. I would highly recommend them.

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06/11/2014 - zuser20140611205250662
Bought a Single Family home in 2014 for approximately $8.025M in Hillsborough, CA.

We recently bought a house in Hillsborough in what, to our surprise, became a very complicated deal given the seller's trusts and legal issues. Jim & Jimmy were fantastic. They helped us through the process with patience and support and negotiated for us to gain significant access to the house to plan for the move, etc. Their recommendations on people (moving, contractors) have been superb and they are very quick to respond. Quite simply, after buying and selling other houses, this was simply the best experience I have ever had

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06/06/2014 - zuser20140606141948997
Sold a Single Family home in 1999 for approximately $1.35M in Hillsborough, CA.

Jim and Jimmy spent endless hours analyzing our property and the market in which it would be selling. We really had a limited budget and while being cognizant of our resources the Nappos were able to craft a creative transaction that worked for all parties. In fact the seller initally pulled the plug a the 11th hour, but Jim and Jimmy were able to somehow ressurect the deal to make it happen.

We are so happy with our purchase and now own a beautiful flat lot in Hillsborough. While we had considered compromising and buying a home with a canyon lot (not great for small children) Jim and Jimmy helped us to understand we needed to be persistent and satisfy all our important objectives. We surely will be repeat customer of the Nappos. Honesty and integrity are the keywords to describe their business practices.

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06/04/2014 - zuser20140604165713436
Sold a home in 2010 in Lake of the Pines, Auburn, CA 95602.

Superior is the word to describe The Nappo team. They went above and beyond in selling both commercial and residential properties from attending lengthy County meetings to managing the smallest detail in the negotiation process. They are consummate professionals and made a challenging situations seamless. Both Jim and Jimmy appreciate the diverse real estate climate in the bay area and have all the resources to make your transaction a success.

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05/30/2014 - zuser20140530162410156
Sold a Single Family home in 1994 in Central Menlo Park, Menlo Park, CA.

We first met Jim Nappo 22 years ago while he was holding an open house in Los Altos. While we ultimately decided not to move from out existing home, we never forgot his expertise and honesty. Consequently, when we needed to sell a house in an estate several years later, he was the one we turned to. He was able to move a very difficult property in a down market with excellent results. We became friends with his lovely family as well and were thrilled when years later, Jimmy joined his father in real estate. We have over the last 22 years referred them to at least 4 of our dearest friends. In each instance, the results were incredible and our friends are eternally grateful to have had such an ethical team by their side. It was only natural that we would turn to them yet again a few years ago when we needed to sell the last of the family homes. We were thrilled that Jim and Jimmy were now a team and they did not disappoint. It can be very difficult to part with a piece of personal history, and they provided every service available...cleaners, carpenters, painters and whatever else they thought we needed. They would take care of every glitch, often without our knowledge, to spare us any unnecessary aggravation. Again, a very quick and easy sale that we were thrilled with. We hope when you read this review, you realize what an incredible team Jim and Jimmy Nappo are. In a world where ethics and honesty are sadly the exception rather than the norm...they will always rise above.

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05/19/2014 - zuser20140519223412479
Sold a Single Family home in 1996 in Los Altos, CA.

What a team! The best of Silicon Valley!

We highly recommend Team Nappo. They make it happen in this difficult and competitive market. Jim and Jimmy were amazing throughout both the buying and selling process.They understood what we were looking for, and helped us to buy our dream house in Los Altos Hills.

It wouldn't have happened if we didn't have Jim and Jimmy on our side. Jim and Jimmy are the most professional, knowledgeable, honest, and responsive team ever. On top of that, they are a full-Service team. Their exceptional recommendations of highly professional contractors, painters, etc. made our move so much easier. They are skilled problem solvers. Once you meet with them you know you are in great hands.

We are forever grateful to them.

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05/19/2014 - zuser20140321113138904
Bought a home in 2014 in Loyola Corners, Loyola, CA 94024.

Knowledgeable, intelligent, charismatic, dedicated, creative, affable, and diplomatic. These are just a few of the many adjectives that describe Jim and Jimmy Nappo.

We teamed up with the Nappo guys to represent us on a terrific house we bought in April 2014 and we were incredibly lucky to have them represent us. It was an awful time to be a buyer since the market was ridiculously competitive. To illustrate what a tough time it was, one of the houses we bid on had 14 offers and over 35 disclosure packets out. We didn't end up getting into contract on that particular house, which turned out for the best since we later found a house that was better suited for our family. Jim and Jimmy went above and beyond for us...things that other agents might not be willing to do for their clients. For instance, they tirelessly worked their expansive networks and brought us several off-market properties to consider (a few of which we ended up putting offers on).

We worked primarily with Jimmy but Jim Sr. was definitely involved and provided sage advice several times, especially when it came time to put in an offer. They both always gave solid advice on how to position our offers (including pricing and terms) without ever making us feel like they were pushing to get the deal done. Having worked closely with Jimmy over the past several months, it is easy to see why people are drawn to him and like him so much. Agents like and respect him and want to do transactions with him, which in some cases can be the tipping point to getting into contract. Jimmy is able to strike that delicate balance between being aggressive without being pushy and he always did so with grace and class. In addition to being terrific advocates for you, they are both just good guys and really fun to work with.

We honestly can't say enough good things about the Nappo team. Jim and Jimmy are exactly the type of advocates you want in your corner fighting on your behalf. Being a buyer in this crazy market was not for the faint of heart and at times downright infuriating as we experienced the sting of rejection several times getting aced out of a house. Despite losing out on several offers, they stayed positive and committed to finding us a great home throughout the entire process, which in turn helped us stay optimistic that we'd find the right home with a little patience and with Team Nappo on our side. If you get the opportunity to have them represent you as your agent, you should jump at the chance. You won't be sorry you did.

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05/19/2014 - McKinneyJoe
Bought a home in 2014 in Loyola Corners, Loyola, CA 94024.

We had heard great things from friends about working with Jim & Jimmy Nappo and are happy to be able to continue sharing the recommendation that you work with them for your real estate needs.

Jim and Jimmy met with us to understand what we were looking for and immediately set to work finding potential match properties. They used the traditional resourcesas well as went out of their way to do more unconventional approaches.

We were in a strong sellers market in late 2013 / early 2014 and that made the advice, counsel and support we got from Jim and Jimmy even more important. They had great insight on the properties and guidance for how our offer could stand out from the crowd.

Working with Jim and Jimmy, we were able to find a lovely home that exactly suited our requirements and offered us great potential. But finding it wasn't the only task - we had to win the competitive bidding situation. Jim and Jimmy knew how to position our offer in the best light and together we were able to put an offer out that would work for the sellers.

It's a tumultuous market out there and there is nobody else you want on your team - Jim and Jimmy are simply the best.

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05/16/2014 - CUSTOMHDWE
Property manage a Condo home in Los Altos, CA.

I HAVE BOUGHT/OR SOLD 5 RESIDENCES WITH JIM & JIMMY NAPPO. They are knowledgeable, friendly, caring & trustworthy professionals. I do not hesitate to recommend Jim & Jimmy to my friends and customers. It has always been a pleasure to work with both of them during what could be a stressful time.

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