Joan has always demonstrated professional and prompt service to me and my family. We have used Joan exclusively for 15 years buying and selling 10 properties. From the onset of each listing to the closing of each sale, Joan was on top of every detail. If we needed feedback on potential buyers, she called the other realtor to get it. Her time spent working was endless, she would be working from morning until after midnight on occasion to resolve any "bumps" in the road. My loyalty to Joan will continue and will always be appreciated.