When deciding to look at a vacation home in Palm Springs, I checked various sites and sent several inquiries. Joan responded to my request and we had a nice phone conversation. I only had 3 days to fly in and look at properties. Joan picked me up at the airport with some cold bottled water and good listing of places to check out. I found the perfect property in the perfect location and Joan helped every step of the way. From negotiating the purchase to the closing and beyond, Joan has been amazing. She had contacts with painters, landscapers and anyone I needed for our new home. Not only is she our realtor, but her and her husband have become good friends. I wish everyone was as lucky with their realtor as we were!