May be we were a one-off but we had a terrible experience with J. Rothchild Team. We own a home in Katy and asked them over on recommendation of our old realtor who moved out of the area to see if it made sense to sell the house and try to make a few bucks.
They came over and said that at $425k we should only have to give up 1-3 pct to sell it no problem, so we dropped $2000 to paint and fix the house and another $1000 in addtl expenses to make sure the dogs were at doggie daycare for the first 2 weeks the house was on the market and in storage expenses for boxes of stuff etc.
The day after the house went on the market, I couldn't find the listing on HAR.com which is supposed to be a mirror image of the MLS, so I spoke to the listing agent and we figured out that they had listed the subdivision as "Creekside at Cross Creek Ranch" instead of just "Cross Creek Ranch" and in doing so, someone logically searching for just "Cross Creek Ranch" would not pull up the listing. The list agent changed it in HAR and even though I reminded him to do so, did not update the MLS, so for the first ENTIRE MONTH the house was on the market, no one came up with the listing in MLS and we had a total of 1 showing during the hot part of the summer market.
Two weeks into the house being on the market, JR team stated that the lady who came by and suggested the list price has the tendency "to shoot too high in the beginning" and that we should lower the price $5-10,000. We refused.
At the end of the third week, still with no showings, we agreed to lower it by $10,000; our whole budget to negotiate. Still not showings.
At the end of the 4th week, that is when I asked them to reconfirm that the listing agent changed the MLS and it turned out that he didn't. By the time the listing was changed it was near the end of July and although we got a big influx of people coming to see the house (once they could actually find it!) buyers were under the assumption that we must be desperate since it was the end of the summer and the only offer we received was a sum total of $37,000 beneath our original list price and they weren't even serious buyers.
My irritation was even further compounded when I called the agent I had been passed onto and proclaimed my frustration at 1) their error and 2) the money we'd dropped into this with them having messed up our listing and his reaction was, "oh well." And nothing else.
I called Herschel Rothchild then and discussed it with him. While he was nice and certainly more apologetic at their mistake, he said he'd discuss it with the agent and get back to me. He later left me a message stating they knew this was a problem in our neighborhood, sorry and to let him know what else he can do to market out house. WHAT? Aren't THEY supposed to know what to do to market a house?? That's what THEY are there for right?
So, towards the end of the summer we decided to cut our losses, after dropping $3500 or so bucks in costs of having the house on the market with nothing to show for it, we told them we wanted to take the house off the market. They sent us paperwork amending our contract to take the house off the market but forcing us legally to keep them as agents until the expiration of our contract which is not until next year! After they messed up so horribly one would expect them at least to have the decency to decide they'd caused us enough grief and allow us to end our business arrangement with them, but nope, nothing doing and we have no legal recourse to fire them apparently, so this is my recourse as far as I can see. Hope that this experience helps someone not fall into the same trap as we did.