The agent doesn't listen to my needs. He keeps showing me things that are outside my chosen neighborhoods, school districts or budget. I was looking for a single-story home on a quiet street and he keeps showing me condos in a busy complex on a busy street. Or he would put me in the middle of the ghetto in downtown Norfolk. I did most of the leg work finding new houses that hit the market. If I was not in a time crunch I would have SWITCHED agents. This was my frist time buying a house and I did not learn a thing from the agent. i read everything on Google to get the information needed. DO NOT USE THIS COMPANY!! Ruined my home buying experience.