Closed refinance loan. North Ranch, Thousand Oaks, CA 91362
Kael was extremely accessible via e-mail and the telephone. I would get responses back to my questions within minutes. All of the rates, fees, etc. were exactly as defined in the original quote. I will definitely recommend this lender to my friends.
Gave me a quote on Zillow, but it did not work out. Glendale, Oakwood, OH 44146
Was approved in two weeks time but when to get to the closing part, they refused to use the current appraisial figures and sent out a person to do a field report and came back $90,000 less, which was based on short sales and estates sales, not comparables and not even in the city we live. Big disappointment with this company and the underwriter.
Response from Kael on 09/26/2008
I apologize your house did not appraise for what you think it should have. In this day in age with the mortgage market the way it is, lenders have to ensure that collateral is sufficient enough to support the loan request and in this case it was not. I wish we were able to help you, unfortunately we cannot control our appraisers' opinions.