For anyone looking to refinance their home, the only person you need to contact is Karen Dalton with Great Western Finance. I submitted a request to a tree of lenders for a quote to refinance our home. I provided exact criteria so that each lender could use accurate information, and only one representative provided me with exactly what I wanted to know, and did it faster than any other company. I got well-formatted, detailed quotes, and she was straight-forward with rates and fees.
Karen Dalton is a consummate professional. Our situation was challenging due to my employment income having a blip on the radar due to a medical leave and job change within the prior 24 months. Because Karen and her team at Great Western work together in one location, everything moves very smoothly and quickly. With their quality communication among themselves, Karen was able to keep me apprised of everything they needed and of the current status of our loan. She's simply remarkable!
We're all finished now, closed in December, and even that process was painless. We arrived at their office early, and they were ready for us, so we got started early. I never imagined such quick time in signing the final documents! We were finished in a matter of minutes and on our way home.
I could never imagine dealing with anyone other than Karen Dalton! I'm a professional in business, and I know I have very high standards and expectations. Karen most definitely meets and exceeds every criteria imaginable.
We found Karen to be very personable, respectful of our time, and she is very proficient at what she does. We dreaded the refinance process, because we assumed it would be stressful and time-consuming. However, our experience in working with Karen proved to be great! She made everything easy and speedy. We can't wait to do this again in 24 months with Karen.
Karen is the ultimate loan officer at Great Western Financial Services. She is genuinely a professional, honest and caring person who made my loan application very easy all the way. She was always there to answer any of my questions during the course of loan.
Karen made our refinancing experience so smooth. Honestly if I had know refinancing our home would have been this easy I would have done it sooner, but I was so worried about all the paper work and little things that go along with it that I just kept saying I know I need to do it but Ugg, what a pain. Thank you Karen for taking the one on one approach you do and making our refinancing so easy and successful.
Great positive experience throughout on a mortgage refi/cash out. Karen was responsive and provided exceptional customer service, felt like she went to bat for me while working thru various scenarios and potential hurdles. Was able to close in 16 days. Karen exceeded my expectations and highly recommend.
Karen was an absolute pleasure to work with. She was available whether it was weekdays or weekends. Even last minute, and being my first home I had so many questions and seemed to get lost in the process more often than I thought I would but Karen always cleared things up for me and pointed me in the right direction every single time I asked. She kept me updated every step of the way and was quick to respond to emails and phone calls. The service and guidance provided by her throughout the entire loan process was truly exceptional. Even with just little time in hand, she was able to get the loan approved and close on time. I couldn't have asked for a better experience.
My husband and I could not have asked for a better first-time home buying experience, thanks in large part to Karen Dalton. We were referred to Karen by a close friend and we are beyond grateful to have been steered in her direction! She explained the entire process thoroughly and was always quick to respond to emails and phone calls. The service and guidance provided by her throughout the entire loan process was truly exceptional.
Karen contacted us right after our loan request when we decided to refinance. She sent us a welcome email and then began asking questions and working to get us the best interest rate. She offered us options and responded promptly through emails when we made the decision and continued the communication through email and the telephone to ensure we were informed along the way. Our loan was approved and closed, as others have reported, in less than 30 days. Thank You, for your diligence and professionalism you exhibited with our loan.
Karen immediately began working with me when we decided to refinance. She worked to help us get a great interest rate and to make communication as convenient as possible. She answered all of my questions and our loan closed as promised in less than 30 days. I have already recommended her to several friends and will continue to do so.
Closed refinance loan. South Belt - Ellington, Houston, TX
Karen did a great job on getting us a refinance and saved us a ton of money. I highly recommend her for your home financing needs! Karen was able to work with me around my busy schedule and even doing the phone interview after business hours as I was unable to do so before quitting time.