Very pleasant, prompt, answered all our questions, offered help when needed. Property was being considered for a downsize. It was in a 55+ community. Kate had all the answers we needed and was very cordial and treated us respectfully. Although we decided we were not interested in purchasing this particular house after viewing, she offered to be available for any other house we would like to see. She even suggested a few places she thought we might be interested in seeing. We will definitely call her when we see another that we want to view.