Ken actually contacted me. I had been denied loan modifications several times and was deep into the foreclosure process. He listed my property, explained the short sale procedure very clearly, kept me informed of all details in a timely manner, was professional, always prepared, always available, as was his staff. He even recommended a moving agency, which I used, and it turned out to be top notch! Ken is definitely one of the hardest working individuals I have ever encountered -- in any profession.