Kim sold my house at top asking price before it even went on the market (for a lot more than I ever thought I'd get)! I don't know how she does it, but she's a house selling magician. The BUYERS of my house actually sent her an email thanking her for how smoothly the process has gone! When does THAT happen?? She is the perfect balance of friendly and firm and had to do a lot of hand holding with me! Kim knew when to encourage me to stand firm AND when to go along with my crazy doubtful personality. She earned my trust and I'm so glad I wound up trusting her to do her job ... because she did it better than anyone else could!