Real estate broker (31 years experience)

Specialties:
Buyer's Agent,
Listing Agent,
Consulting,
Staging

Team reviews

For the second time, Kristal Pooler has proved her worth! <br/><br/>She has listed two homes for us (2005 & 2014) and in both cases her instincts, services, knowledge, and advice were/are spot on! <br/><br/>From our first engagement, we loved her no-nonsense style and appreciated hearing the honest truth instead of what we wanted to hear. We listened to her, we worked together exchanging points of views/ideas, and she presented us with a listing strategy. We believe it is because of this, we were able to sell our home quickly and above asking price.<br/><br/>Our home was treated with the greatest respect, and we could not have asked for a more beautiful and professional listing highlighting all the care and details we put into our home. She's present for every showing, which means you'll always be well represented by a knowledgeable agent who knows the details of your property.<br/><br/>Kristal is a pleasure to do business with, is very friendly, savvy, and full of great ideas and advice. And when there are moments of anxiety, Kristal is right there with a level head and years of experience to provide the best counsel when you need it. <br/><br/>Ron Farren is a fantastic "man behind the scenes" who takes care of all the details from photography and web listings, to handling all the details in preparation for closing (home inspection, fire alarm inspection, final utilities, etc). He's an incredible asset, a pleasure to work with, great communicator, and gets the job done.<br/><br/>I would hire her (and Ron) again in a heartbeat and highly recommend Kristal for your next home sale.

  

11/18/2014 - sjttrmfb
Sold a Single Family home in 2014 for approximately $525K in Wenham, MA.

For the second time, Kristal Pooler has proved her worth!

She has listed two homes for us (2005 & 2014) and in both cases her instincts, services, knowledge, and advice were/are spot on!

From our first engagement, we loved her no-nonsense style and appreciated hearing the honest truth instead of what we wanted to hear. We listened to her, we worked together exchanging points of views/ideas, and she presented us with a listing strategy. We believe it is because of this, we were able to sell our home quickly and above asking price.

Our home was treated with the greatest respect, and we could not have asked for a more beautiful and professional listing highlighting all the care and details we put into our home. She's present for every showing, which means you'll always be well represented by a knowledgeable agent who knows the details of your property.

Kristal is a pleasure to do business with, is very friendly, savvy, and full of great ideas and advice. And when there are moments of anxiety, Kristal is right there with a level head and years of experience to provide the best counsel when you need it.

Ron Farren is a fantastic "man behind the scenes" who takes care of all the details from photography and web listings, to handling all the details in preparation for closing (home inspection, fire alarm inspection, final utilities, etc). He's an incredible asset, a pleasure to work with, great communicator, and gets the job done.

I would hire her (and Ron) again in a heartbeat and highly recommend Kristal for your next home sale.

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Response from Kristal

 

  

08/07/2014 - joan981
Sold a Single Family home in 2014 for approximately $400K in Rockport, MA.

I am very pleased with the expertise of Kristal Pooler who helped me sell my house in July 2014 in Rockport, MA. I am so grateful for Kristal and Ron's help with every aspect of the sale to make it as easy as possible. Kristal said she thought it would sell quickly and with her help--it did indeed!

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07/09/2014 - user9389631
Sold a Single Family home in 2014 for approximately $1.1M in South Hamilton, MA.

Kristal & Ron did an excellent job with both the sale of my old home and the purchase of my new one.

They provided sound advice on how to prepare my old home for sale and how to make it present at its best. They hired a professional stager and photographer and created a great looking web presence for the home. Their advice on market timing and pricing turned out to be right on the mark.

They guided me through the process easily and made both transactions smooth.

I would highly recommend them without hesitation and I would use them again myself.

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06/16/2014 - user5910222
We connected, but it did not work out. Looking in Gloucester, MA

I contacted this agent regarding a property in Gloucester, Ma. She returned my initial phone call, but, subsequent interactions were spotty as she was hardly responsive. I had explained that I am a highly qualified buyer, existing home owner, pre-qualified and a professional. After numerous attempts to reach her, I was finally able to receive a return call and set an appointment for her open house on a Tuesday at 4pm. Given the day of the week, and time, I rearranged my work schedule, canceled appointments, drove one hour through heavy traffic and arrived at 4:15pm. She was not at the open house (I had left a voice mail the day before confirming as well) After repeated attempts to reach her, while standing on the street in front of the house, I received no response at all. This is the most unprofessional person that I've every encountered.

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Response from Kristal on 06/18/2014

The primary problem with this criticism is that there was not an open house on that Tuesday. My assistant agent waited for the buyer to arrive at a specific time and left after waiting nearly one hour. We did not get a call.

 

  

06/13/2014 - zuser20140613070112136
Sold a Single Family home in 2014 for approximately $200K in Ipswich, MA.

The sale of an antique home with "special needs" was handled masterfully by Kristal - negotiating skills - topnotch. We were more than pleased and would recommend her highly--

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06/02/2014 - zuser20140602032044484
Sold a Condo home in 2014 for approximately $525K in Ipswich, MA.

Kristal is the finest real estate broker on the North Shore of Boston. She works incredibly hard for the client whether selling or buying. The team of Kristsl and Ron is outstanding and required in these complicated markets. Polite, understanding, knowledgeable, skillful are the qualities that the team possesses.

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03/14/2014 - Lindsey B
Bought a Single Family home in 2013 for approximately $650K in Manchester, MA.

Kristal was a fabulous buyers' agent. She's responsive, she knows the North Shore market in and out, and she has great taste. She and Ron gave us excellent advice every step of the way, and I don't know if we would have managed to get our house without her savvy negotiation skills! We rave about Kristal to everyone we meet. We couldn't give her a higher recommendation to others looking to buy or sell.

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06/08/2011 - merrybelle
Sold a Single Family home in 2009 in South Hamilton, MA.

Kristal Pooler has been integral to our journey to find a new home. We would never have achieved success without her patience, experience and savvy. But more importantly, Kristal possesses qualities that are rare today in the business world: integrity, kindness and a genuine desire to find the right place for her clients (even when the clients are confused about what or where that would be)! So many times she gently shone the light on potential problems when we were blinded by the "wow" of a property. Other brokers may have let us get carried away with houses that we would have eventually hated, but she walked us through the pitfalls and gave us professional advice that helped us make intelligent decisions. Every day we feel grateful that she gave us the courage to sell our home during a difficult market. Kristal's advice was “right on” and she found us a great buyer for a price that was incredibly fair. She held our hands and made us feel truly cared for during this sometimes bumpy journey, and along the way we have grown to cherish her, not only as a broker, but as a true friend. Kristal sold our house and helped us find a new home, if you are looking for a broker you would be lucky indeed to have Kristal!

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01/14/2011 - InterMurph
Bought a Single Family home in 1996 for approximately $450K in Gloucester, MA.

Kristal is an unbelievably great agent. When we started, I gave her a long list of things I wanted in a house, and an even longer list of things I didn't want. She took me to see dozens of houses that met those criteria, and I didn't like any of them. Many of them I didn't even go inside. She was extremely patient with me during this process. Then she said, "OK, I've brought you to all of the houses that meet your reqiurements. Now let me take you to one I think you might like." She then drove me to the house I have been living in since 1996. You can't go wrong with Kristal!

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