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Kristin Acker

Zillow Local Expert in:

  • Gatewood
  • Seattle
  • Roosevelt
  • 98115

The Local Expert badge is awarded to those who have made valuable contributions in a specific city or neighborhood on Zillow. Local Experts are active Zillow users who share their real estate knowledge and help others by contributing high-quality content at a local level. The more and better the contributions a user makes that relate to that city or neighborhood, the more likely an award will be granted. Users' contributions can be seen in their profiles.

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Zillow All Star

The All-Star badge is given to top contributors of the Zillow community. These are active Zillow users who share their real estate knowledge and help others by contributing high-quality content. The more and better the contributions, the more likely an award will be granted. Users' contributions can be seen in their profiles.

Zillow

VP, Product Teams (26 years experience)

Advice

  • (160 Contributions,
  • 8 Best Answers,
  • 102 Helpful)

Contributions are sorted newest to oldest.

Don't want followers on my digs. How can I be invisible?

Answer

Hi bbmomo, I'm afraid we don't have the ability to be invisible. We've been thinking about private digging as a future enhancement to Digs, but haven't begun implementing it yet. If you'd like to avoid receiving emails related to your digs, you can go to your Subscription page and turn off Digs emails. To do this: In the upper right hand corner of the website, click My Zillow. Then click Account Settings on the menu which appears, Then click Subscriptions on the left hand column which appears. There you'll see a list of Digs emails you can unsubscribe to. Hope that helps.Kristin

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When did the Zillow forum go online?

Best Answer

I just wandered back through history and it is true that we didn't have a way to post anything conversational on the site until April 2007. That was what we called Home Q&A. We added our more general Discussion boards in July 2007, which morphed into Zillow Advice in December 2008. Hope that helps! Kristin

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Zillow Agent Reviews...A Request For Sanity

Response

Great debate here.What we see in usability testing is that buyers and sellers use a combination of factors to decide which agent to contact. It includes their picture, their brokerage, their listings, their years of experience, their description of themselves, and their reviews. We are trying to put all the information we have in front of the consumer and let her decide. Reviews have an impact, for sure. Agents with positive (4.0 and up) reviews (which the vast majority have) get contacted more often than those without. @J Phillip: Here's what we found which may surprise you:  Agents with not-quite-perfect review averages get contacted more often by consumers than agents with "perfect" (5.0) scores. I think that is because consumers know no agent is perfect and they're ok with that. So the 4.8 average looks more believable. They just want to learn as much as they can about a professional they're thinking about working with. Thanks for all the opinions. We will look at other ways to capture responsiveness, but for the time being, we're sticking with what we have. Kristin /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-style-parent:""; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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Zillow Agent Reviews...A Request For Sanity

Response

Um, I pushed for it, amongst others. I am very comfortable with the decision on behalf of transparency for the consumer. 'We try really hard to make it clear with each review the extent of the interaction and will let the consumer decide how to weigh a review of that ilk. I think we'll just have to disagree on the wisdom of my/our position. Kristin

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Zillow Agent Reviews...A Request For Sanity

Response

We've thought a lot about whether to include these reviews. In fact, our initial set of "services" which someone could be reviewed for didn't include this. The reason we added it is that many instances where a consumer reviewed someone who just plain didn't bother to respond. I remember one in particular where the agent hung up on the consumer, twice.  We had to reject all of those (as we didn't have the right service to pick) and it wasn't in our stated policy. After some debate (going over the same arguments you make above), we decided to add it. Why? We connect a lot of buyers with agents, we think if we have unresponsive agents, then we shouldn't encourage buyers to contact them. The reason we went with the "Free Pass" described above, was a way to give agents a chance to start responding to consumers Zillow sends them. If you see a review on the live site for not responding, that agent has been reviewed TWICE for not responding (we reject the first one we see and send an e-mail to the agent). We believe consumers should be able to find out that this agent may not respond to you. Even I could argue the other side, but at the end of the day, we want buyers & sellers on Zillow to have a great experience and find a great  agent. That's one who responds to their inquiry.Hope that explains our thinking a bit. Kristin

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Is there a way I can import my contacts into zillow?

Answer

Hi Sean, Not directly. If you're looking to email a number of your past clients to ask for reviews, there are two ways. If you look at the bottom of the "request review" page, you'll see two links you can use:Send multiple requests at once using a bulk formSend the client a direct link  to your review formIf you're looking to keep a list of all of your clients within Zillow, there's currently no way to do that.Hope that helps.Kristin

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New Top 10 Pros List

Response

Terrie, There are lots of pros setting up Top 10 lists. We're seeing more invites sent and accepted every day. Vince, not sure where you found that link? Here's a link to the blog post we wrote about the feature. Please let me know where you saw it. Thanks,Kristin

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New Top 10 Pros List

Response

Hmm, Maybe the past month watching the debt ceiling mess in DC makes for justified cynicism about misguided motives.What we're hoping happens is something less nefarious than "pay for placement". Just great pros recommending their "team" to people looking for another pro to hire. We won't be able to tell the legit ones. We all know this, but before you hire a professional, it is always wise to interview and check references.

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How do I get my password if it is forgotten?

Answer

Hi trinadad855, Since you posted in Advice, you're signed in, but unsure what your password is. Here's what you need to do1. Sign out (or, if you don't want to do that, use a different browser than the one which has you signed in, like use Firefox if you're using Internet Explorer.)2. Click the Sign In link in the top right corner of the screen. 3. In that "lightbox", you will see a Forgot password link. 4. Click it and provide the email address for the account.5. Zillow will email you a temporary password to use to reset your password.Hope that helps.Kristin

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