Latrina is very responsive and works well. She is able to work with a great variety of people. She has a great personality and closed a difficult sale. Latrina will go above and beyond to make sure that you are a satisfied client. If she doesn't have the answer to your concern she will quickly investigate and respond back to you. It was an extremely long process for us, no fault of hers, but we finally made it happen. I only gave 4 stars for the two categories because we had encountered a situation that was new to all parties involved, and we had to learn along the way. I definitely recommend her!