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Laura Wells, C.M.P.S. Reviews

Laura Wells, C.M.P.S.
Certified Mortgage Planner, NMLS # MLO WA 330328 / MLO ID 12775 (25 years experience)

Specialties:

Purchase Loan, Refinancing, Mortgage Planning, First Time Home Buyer Specialist

 
- Highly likely to recommend
07/15/2014 - user67243448
Closed purchase loan. Spokane Valley, WA
From day one we were hit with road block after road block, I wanted to give up time after time. Laura was always there to remind me of the big picture. She always helped calm me down and kept me pushing forward. Not only did we get our house but I got a friend too.
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- Highly likely to recommend
06/30/2014 - charitiepark9
Closed purchase loan.
Laura Wells and her team help my family's home owning dreams come true. She truly has a passion for helping people finance their home. Her whole team was kind, responsive, and knowledgable. We couldn't be happier with the whole process.
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- Highly likely to recommend
06/05/2014 - zuser20140605080354119
Closed purchase loan. Spokane, WA
As first time home buyers, my husband and I had a more questions than we knew what to do with. Laura and her team were not only knowledgeable and helpful, but they didn't make us feel ridiculous when we asked random questions. They led us step by step through the process without overwhelming us. In the end when it came to closing we were actually able to close a day early and got same day funding.

The problems that have caused some of my friends unnecessary stress in the end of the process, didn't affect us because we had an amazing group of professionals watching out for us every step of the way. We will definitely work with Laura and her team in the future and recommend them whenever we can.
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- Highly likely to recommend
05/07/2014 - sillystef
Closed purchase loan. Newman Lake, WA
Laura was wonderful to work with. She was always available to answer questions and provide more information. She was very prompt in returning phone calls and messages. She was knowledgeable about all types of loans and programs offered in Washington State and always kept our needs in mind. Along with her professionalism, she was also very kind and a pleasure to work with.
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- Highly likely to recommend
05/07/2014 - JenHarrington
Closed purchase loan.
My husband and I were first time homebuyers and were clueless about the home buying process. We had already found and fell in love with the home of our dreams when we got turned away by a local mortgage company. We decided to attend a home buying seminar put on by Laura in Spokane which is a two hour drive from our town. It was the best thing we ever did. Not only did we acquire invaluable information, but we gained trust and confidence in a true professional who wanted to see us fulfill our hopes and dreams as much as we did. Every contact with Laura and her team was prompt, courteous, and respectful. They went out of their way to accommodate the fact that we did not live local and everything was done via telephone, email, and FedEx. To further complicate our situation, the house we chose was for sale by owner and we had chosen not to use a real estate agent (not something I recommend EVER!). Laura and her team patiently answered every one of our questions and guided us through what would have been an emotionally stressful time if not for them. We have been in our new home just over a month now and can’t thank them enough for their part in making our dreams a reality!
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- Highly likely to recommend
05/07/2014 - mahalakai34
Closed purchase loan. Spokane, WA
My wife and I came across her name on Google after being served a notice that we had to move out of the house we were renting because the owner wanted to sell it. On march 20 2014 we made the call and 40 days later on April 30th we had keys to our new home thanks to the hard work and dedication of Laura Wells.She was always 100% On to top of everything we needed to do to get into our home in just 40 short days . Her class was easy and informative and she walked us through every step of the home buying process . She works dillegently on your case asking for any and all paperwork that she knows the underwriter will most likely want to see preparing us for the end the whole entire time, so that when she did hand our paperwork over to the underwriter it only took 2 days for him to review and get back with us with just a few more documents needed which we turned in following day. The whole process was just easier and went smoother then I could have ever imagined.She has so many years of experience it made us feel confident the whole time.I could never thank her enough for the extra time and energy she put into us after hours due to my work schedule, she would scheduled meetings at 7pm on a Friday night just to accommodate me. She is a superstar in my book and I will give her name to anyone I know looking to buy a home.
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- Highly likely to recommend
05/06/2014 - aaron r cook
Closed purchase loan. Spokane Valley, WA
After the heartbreaking denial of my initial loan application by another highly recommended mortgage company, I was faced with the real, right in your face possibility that my family and I would be out on the street, or at the very least, be forced to move into another dead end lease at another rental home. A little backstory: Having lived in the same duplex for the past 3 years, and having paid the landlord $33,000.00 plus dollars during that time for rent, I was floored when the homeowner put up a for sale sign in the front yard, which would require my family to vacate within 30 days. This meant my options were very bleak. I had been steadily increasing my credit score over the past 7 years, and although my credit score wasn't quite into the 700's, it was high enough to qualify for an FHA loan, which is why I initially applied to the first lender. Long story short, the lender used my wife’s past due student loans as the “main reason” they couldn’t approve me. BOOM-hard inquiry/hit to my credit file, which we all know can hurt your score. The fact that I’ve been steadily employed at the same employer, for the past 22 years, didn’t matter to the initial lender. When I told my wife, (and the realtor, who would later become my saving grace), that we were turned down, I felt like a failure, I felt depressed, I felt worthless, all because the initial lender says there’s nothing we can do for you until you get those past due loans paid off, and your wife’s credit score is increased, then we might be able to help you. So, in a last ditch effort to redeem myself, I called Guild Mortgage, and that was the beginning of the end of my concerns. Laura Wells was the loan officer I worked with, and she was my eventual savior. What I immediately noticed about her was her sincerity. Her empathy, compassion, and understanding of my unique situation was also immediately evident. I work in Customer Service, and I know how to “listen”, whether it be over the phone, or in person, for certain indicators in a person’s voice, that immediately tell me how sincere they are. Laura was not fake in the least bit, she didn’t “pretend”, and she didn’t patronize me. She immediately let me know, after reviewing my loan application, that there was no reason AT ALL, at least preliminarily, that would disqualify me for a mortgage, and she reassured me that if something DID come up that might be an issue, we would resolve it, and get this thing done. Normally I’m not an emotional person, and I hide my feelings very well. When she repeatedly reassured me that she would make this mortgage happen, no matter what, I just let go, and I started crying right on the phone! The process itself wasn’t easy, but she made it as easy as possible. We were able to handle 99% of the required documentation that I needed to provide by email, which is a very efficient method of getting things back and forth. Any questions I had were answered, and I don’t recall any questions that I asked where she didn’t have the answer. The one and only time I needed to see Laura in her office was to have her do a physical ID check, and to sign the initial good faith estimate and standard loan disclosure documents. I really appreciated the fact that, (since I work until 5:00pm), she was willing and able to stay at her office, and wait for me to drive from the Northside of Spokane to Spokane Valley, and she stayed until 6:30pm to make sure I was completely informed and that any questions I might have were answered to MY satisfaction. It’s unfortunate that I can only rate my experience with Laura Wells, and Guild Mortgage, with a maximum of 5 stars, because as far as I’m concerned, my experience with them can only be described as life changing, and no number of stars can effectively express my feelings.

Thank you Laura Wells!! AND Thank you Guild Mortgage!!

Sincerely, Aaron Cook
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- Highly likely to recommend
05/06/2014 - dhstewart06
Closed refinance loan. Northwest, Spokane, WA
With a few "special" circumstances in the process, Laura and her team worked right through them, not even blinking! She found a way to get past any bumps in the road and gave me encouragement the entire time. Her team was so friendly and compassionate, it made me feel like I had another "extended family." I would highly recommend Laura Wells for any of your mortgage needs. They are all wonderful!
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- Highly likely to recommend
04/04/2014 - jamers7
Closed purchase loan. Spokane Valley, WA
I would recommend Laura and her team to anyone I know who is wanting to buy a house! They always had answers for me. No matter how many times I would call and I had a question, I never felt like they were annoyed by my questions they were so helpful. My husband and I are first time home buyers and they made sure we understood everything before moving on and it was a relief because I definitely learned a lot of things I never knew before. They were there for us the whole step of the way. Thank you all for your help, you guys are amazing!
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- Highly likely to recommend
03/27/2014 - jackatbayliss
Closed purchase loan. Spokane Valley, WA
Laura and her team at Guild did an amazing job helping our family buy our first home. We had lots of questions and from the moment we met we felt that they were working hard to help us succeed. We are extremely thankful that we made the choice to use Laura's services and as of a week ago we have closed on our home and could not be happier. Jack & Kat Bayliss
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Professional Information
Address:
Guild Mortgage Company
12209 E. Mission Avenue, Suite 7
Spokane Valley, WA  99206
Office:
(509) 714-9411Click to view
 
Mobile:
(509) 714-9411Click to view
 
Fax:
(877) 290-1604Click to view
 
Websites:
Website
 
,
 
, LinkedIn
 
Advice posts:
9
Screen name:
Laura Wells CMPS
Member since:
11/14/2013
NMLS #:
  • 330328
Licenses:
  • 330328 / 12775 (NMLS # MLO WA 330328 / MLO ID 12775)