I can't express in words how wonderful Lenna is. I met her at an open house about a year before I started seriously looking, and she kept us on her email list in a very non-aggressive manner. When I started looking seriously, my husband & I were actually kind of working with a few other agents, but she was the only one I felt we could be honest with about our price range and down payment, and had our best interests at heart.
She sat us down and explained the Ins & Outs of real estate and was willing to work with our budget & in the limited area we wanted to live. She said as long as we were patient, she didn't mind helping us. When something came on the market, she would jump on it, willing to meet us on our time (including before work) to check out a place. She would try to talk to listing agents even when the owners/banks were asking for cash or a down payment we couldn't afford. Through her diligence in looking for new listings and ones that came back on the market, we found a condo in our price range in the area we wanted relatively quickly. She was also aggressive in talking down some of the transfer fees on the HOA docs and was willing to (almost literally) hold our hands during the entire process. After the inspection when we realized we would need repairs, she brought in second opinions and contractors to give us estimates of the repairs so we knew exactly what we were getting into. She even followed up after we moved in when we had some unexpected repairs!
Later on, she also remembered that we were looking for a dog & forwarded us info on a rescue that we ended up adopting! Lenna really cares about her clients and has definitely changed our lives!