- Will never recommend
03/07/2012 - user672838
Helped me rent a home.
As a renter for the last 16 years (military), I have never experience such a horrible experience with a property management company. I agree with previous negative reviews that she does not get back with clients. Or as in our case, when she did, was extremely rude. She caters to her high end clients but has to realize, some of the non-million dollar clients are just as important if she wants to be sucessful. On numerous occasions, meetings were scheduled and never showed up. We were also lied to about amenties to the home (listings were incorrect), and were made so many promises that were not kept. And when we asked about it, we were told she didn't have time for us as our property was not worth her time. She did not make enough as the property mgr to worry about it.

I do have to say she is consistant. As she gives great care to some clients, she is consistant in horrible experiences with the same clients over and over. I would NEVER suggest Libby Kirwin Realty to any client.
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- Highly likely to recommend
01/19/2011 - shawnieko
Bought a Single Family home in 2010 for approximately $400K in Newport, RI.
Unlike other icey New England agents, Libby's legondary customer service will warm your heart! Libby Kirwin knows each property on the market and advise you appropriately. She was a pleasure to work with. Would do so again.
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Response from Libby on 01/08/2012
Thank you for your review! The house transformation has been amazing to watch- this was certainly one of my favorite collaborations! You now have the carriage house you were dreaming of! Enjoy! Email if you need anything at all in the future!- Sincerely Libby

 

- Highly likely to recommend
03/09/2012 - user907726
Bought a home in 2010.
I cannot recommend Libby highly enough. Libby helped my large and boisterous family purchase a vacation home in Newport last year. She was absolutely amazing and found the perfect house for us. Her process was professional and above and beyond the call of duty. She worked so hard to really understand each person's vision and complex needs for the property and found the property after an exhaustive search, guiding us to the perfect home. The thing I really appreciated about the whole process was her commitment to not just finding 'a' house, but 'the' house for us.

Since then, she has put 100% into her job as our property manager, consistently going above and beyond the call of duty to maximize and protect our investment.

Libby rocks. Enough said.
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- Highly likely to recommend
03/08/2012 - user095449
Helped me rent a home.
When my husband and I first contacted Libby Kirwin to search for a location for my second business, she called me right away and had great ideas! She was extremely knowledgeable and prompt with setting up a meeting with us. I cannot say enough good things about Libby and her professional staff. My business will be opening soon, thanks to Libby!
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- Highly likely to recommend
02/29/2012 - user510442
Showed home in 2012 in Middletown, Middletown, RI 02842.
Even though I didn't find the right property I was looking for, I really enjoyed working with Libby. Her knowledge of the market and all the finer details of real estate transactions (which can be quite daunting) was only surpassed by her enthusiasm and positive attitude. I would recommend her to all.

P.S. Her website is a joy to navigate, she makes every house a feast for the senses! Brooke
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Response from Libby on 03/02/2012
Brooke, Thank you for taking the time to write a review. I appreciate the detailed feedback & recommendation.Please stay in touch if you need anything in the future! Sincerely, Libby Kirwin

 

- Highly likely to recommend
02/15/2012 - MarkWhitcher02840
Showed home in 2012 in Brenton Village, Newport, RI 02840.
Libby has tremendous visibility into the Newport real estate market. She is friendly and professional at all times. She steered me away from a property that she thought was not right for me even though it meant a possible loss of revenu to her. That is the definition of an unbiased professional. I recommend Libby whole-heartedly to anyone. - Mark Whitcher
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Response from Libby on 02/16/2012
Thank You Mark. I truly appreciate your taking the time to write a review. Please let me know if I can be of further assistance in the future. Sincerely, Libby

 

- Highly likely to recommend
02/15/2012 - elliott664
Sold a home in 2012.
Libby Kirwin has assisted me in purchasing property on Aquidneck Island since 2006 and has sold me 4 investments properties over that time period.Her expertise and sharp eye on the changing market has benefited me greatly. Her company continues to manage the properties and has maintained a high occupancy rate on each of the units. Her team runs the show. Rents are delivered and all tenant issues are handled. She acts as the liaison to the tenants keeping my time free to work myself. I could not do it with out her. I hope to continue investing in real estate and will be calling Libby Kirwin when the time is right to purchase another property.
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Response from Libby on 02/16/2012
You are a pleasure to work for and I always have my eye on the market for you! - Thanks for taking the time to write this review- I know you are busy! I look forward to a great spring summer season! Libby

 

- Will never recommend
12/31/2011 - KatrinaWassabi
We connected, but it did not work out. Looking in Portsmouth, RI
Sad, quite sad, when an author seeking a property to buy writes well to a realtor, gets a call and then said lauded realtor drops the ball.

LIBBY KIRWIN DOES NOT GET BACK TO POTENTIAL CLIENTS AS PROMISED.

I had to track down a friend living in the area and ask a favour of a driveby to help me garner the info of an out-of-state trip.

She may be popular to her masses, and has a nice promotional-marketing program for her branding as a realtor of RI, but I'd not only never recommend her, but would relate how she drops the ball . . . til it dribbles away.
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Response from Libby on 01/08/2012
Dear Katrina, it is unfortunate I was not able to connect with you. In all honesty I do not have any recollection of your call or a record of any emails from you in my database. That being said I dedicate myself to customer service and I personally try to respond to any customer looking for my real estate services. I diligently look for creative ways to improve my customer service so thank you for your critique. As a growing company we are dedicated to resolving such issues. I hope you found an agent to suit your needs and were successful in your real estate venture. Sincerely, Libby Kirwin

 

- Highly likely to recommend
09/15/2011 - Karen Chang
Bought a home in 2011.
Last November, I approached Libby and asked her to help me find a condo to purchase. I had rented an apartment from her and was impressed with her service. We met and she walked me through the home buying process and helped me figure out how much home I could afford. I was impressed that she didn't try to encourage me to buy homes beyond my budget. One Saturday afternoon, she showed me many condos. I didn't really like any of them, but she was cool about it and didn't pressure me. Then in December, I found a listing on Zillow and asked her to show it to me. It was a beautiful condo, but it was a short sale and within my budget.

On January 1st, we submitted the offer. It took 8 months to close! It was difficult and incredibly frustrating. We hit some snags, but Libby was very accommodating and was instrumental to making the deal happen. She was responsive and encouraged me to keep going when I felt like giving up. I am so glad that I stayed with it because I love the condo!
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Response from Libby on 09/16/2011
Thank you Karen - I am so excited for you! This was a perfect fit for you and as a responsible young investor you deserve it. So thank you for your patience and your review, I sincerely appreciate it. Best wishes in your new home ! Libby

 

- Highly likely to recommend
02/23/2011 - JennyOShea
Sold a home in 2010.
Working with Libby Kirwin was terrific. She showed enthusiasm, professionalism and good judgment throughout the process. She worked hard to sell our property, paid attention to detail and simply went the extra mile to get the job done. We would highly recommend her to anyone looking to buy or sell in RI.
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Professional Information
Address:
LIBBY KIRWIN REAL ESTATE
418 Spring Street
Newport, RI  02840
Phone:
(401) 264-0916
Cell:
(401) 264-0823
Fax:
(401) 619-5655Click to view
 
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Website
 
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Advice posts:
9
Screen name:
Libby Kirwin
Member since:
12/26/2007
Digs: Home Design Ideas