My family first met Melissa at an open house for one of her listings. We were impressed by her professionalism in presenting the listed property and representing the seller. She is friendly and we were comfortable to share what we were looking for. Though the offer we submitted did not result in a ratified contract, we understood the seller got the best deal. Melissa kindly offered to help our house searching. She showed many houses to us and she was very patient to make sure we find the right house. Finally we found a property we like. With our interest in mind, Melissa provided valuable analysis and action plan, and acted swiftly to secure a ratified contract. The seller wanted a very fast closing, Melissa was very engaged to make sure every step was done right. We benefited greatly from her knowledge of the market and the transaction procedures. At the closing, Melissa professionally defended our interest according to the agreement. We are very happy with our purchase and very satisfied with Melissa's service. We appreciate her help and friendship and look forward to doing more business.