Madonna is very quick at responding to any communication. Her answers are thorough and she is willing to explain through any process. She had everything in order prior to closing time which allowed the date to be moved sooner by a week.
When buying our home in the Lake Eufaula area, our REALTOR, Karen Weldin, recommended Bank of Oklahoma and specifically, Madonna Rolens, to handle all our mortgage needs. We were moving from Iowa so reliable communication was a primary concern to us. Always available by phone or email, Madonna had prompt answers for every question we had during the entire process. Finally was able to put a face to the name during the closing procedure. As professional and personable at the closing table as she had been throughout the lengthy process, it was truly a pleasure to meet her and give her a proper thank you for all her time and knowledgeable expertise. We were and remain very grateful for all of her assistance and certainly encourage anyone with banking needs of any kind to give serious consideration to Bank of Oklahoma. They have all been extremely helpful during and since our move to Oklahoma.
Bruce & Kathy Van Gundy
I went with an online mortgage company and much to my horror, they did a bait and switch on the mortgage rate right before closing. To my good fortune, Madonna Rolens was given to me as a reference. Not only did she handle our mortgage with great professionalism and with warm personality, she did it all on a very aggressive schedule as she worked to get us closed on our original closing date. I'm so happy in my new home and Madonna played a huge role in making that happen.
Very impressed!!! I was buying a house from an individual and Madonna and her team were very helpful and responded promptly to my request for information. They helped me thru the whole process and provided the information I needed when I didn't have a realtor to guide me. I liked that they were a local/regional bank but had the technology to do everything without having to go to an office/branch. Staff was always courteous, helpful and informative. I would recommend them and would certainly use them again!!!