The Ramsey Group ReviewsThe Ramsey GroupBroker, GRI, MBA (22 years experience)
61 Recent Sales (last 12 months)
Buyer's Agent, Listing Agent, Relocation, Foreclosure
12/15/2013 - coastgulf
Listed, but didn't sell my Single Family home in 2013 in Prosperity Church Road, Charlotte, NC.
Response from The Ramsey on 01/05/2014
Our goal is to make every client’s experience wonderful as evidenced in the other positive reviews here as well as our hundreds of positive testimonials from our clients. We are sorry we didn’t know she was unhappy and we offer our sincere apologies. In response to her remarks: - We spoke several times by phone and once at her house during the 3-month listing discussing the market and her situation. She attended our Free Thanksgiving Pie Giveaway and we had a great conversation never mentioning any dissatisfaction. - Call every 3 weeks: We make these calls and other communications with feedback, etc. to discuss the market and adjustments. When we received an offer that offended her she was frustrated with hearing the realities of the market value for her property so we discontinued these calls. - Emailing the offer is our procedure with every client so that they have it in front of them when we discuss our proven negotiation strategies. This is my favorite part of helping our clients!