Our family is new to the "rental property" world. We recently worked with Edward in getting our home rented. We went on a referral from another family who highly recommended them and has been using their property management services for years. That family's referral was good! Mars Hill Realty do a phenomenal job in managing your rental property! Our house was ready to be rented mid-August and they found us GREAT tenants (their background check and process is excellent) within a week.
Their customer service is impeccable. I've had to call Edward a couple of times: first for a broken garbage disposal and secondly for repair of our fence. Edward answered both of my calls personally. He also quickly put my mind at ease about what needed to be done at our rental home. There was no leaving a message and wondering if/when they'll call. I talked to a person. :) Their company is now overseeing the multi-faceted process of a complete fence repair, which involves coordination with four different neighbors.
Lastly, their web portal system is so helpful! We've only had one issue with viewing a couple of documents,and they were very willing to help to be sure we can access all the information. They are the best! Our family is looking forward to a continued working relationship with Mars Hill Realty for our rental property needs.… MoreLess