As a nervous first-time homebuyer, I was overwhelmed by this complex world of real estate and unsure of whom to trust. After speaking to multiple agents and having a candid discussion with Martha Chen Falch, I decided to work with Martha. She guided me through the process with great patience and professionalism. Martha shared her knowledge and recommendations with enthusiasm, and was always happy to direct me to other resources that allowed me to do my own research. When it came time to make some hard decisions, Martha candidly laid out the pros and cons and offered her opinion, but empowered me to make the final decision without any pressure. Besides sharing her experience and expertise, Martha showed great sensitivity for my situation and held my hand throughout this emotional roller coaster of decision-making. She was available whenever I had concerns, big or small, and responded to my requests without delay.
Many unexpected events occurred during my transaction, and I was truly impressed by Martha’s honesty and willingness to admit when a situation was beyond her expertise. In those situations, she had a trusted network of professionals she consulted. This kind of problem solving process solidified my trust in Martha as an ethical and excellent agent. Martha always has her customer’s best interests in mind. I am confident that she treats any client’s transaction as she would her own. Thanks to Martha, I am now living in my dream home and couldn’t be happier!