We can't say enough good things about Maureen who was instrumental in helping us find the exact type of lake house that we were hoping for in the Traverse City area. She really knows the market in this region and offers sound advice. We began our search in late Sept 2014 and closed at the beginning of December! Maureen listened and responded to our many questions, was always punctual and very patient at each showing, never pushed us in any direction, and quietly let us find the house that is perfect for us. She was extremely helpful and professional with advice during negotiation and took us to closing with no hitches. Her long-time assistant Chrissy was also very professional and helpful. They make a great pair! We give our highest recommendation to Maureen Penfold!