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Profile picture for Bill Marshall

Bill Marshall

Confirmed Lender

Chief Relationship Officer (25 years experience)

Specialties:
Purchase Loan,
Refinancing,
VA Purchase and Refinance Expert

Ratings & Reviews

Bill Marshall and his company, Merchants Realty was my second choice of lenders, but should have been my first. I was almost lulled into paying a lot more in financing for my home purchase than was necessary, so when I spoke to Bill and his initial estimate blew my original loan from another lender out of the water (we're talking over $12,000 in up front finance costs and over $100,000 in compound interest) you can imagine how skeptical I was. Not only did Bill execute the loan as estimated, he did it on short notice and still closed escrow ahead of the deadline. HIGHEST recommendation for a home purchase.

  

08/11/2015 - JustinHastings
Closed purchase loan. Temecula, CA

Bill Marshall and his company, Merchants Realty was my second choice of lenders, but should have been my first. I was almost lulled into paying a lot more in financing for my home purchase than was necessary, so when I spoke to Bill and his initial estimate blew my original loan from another lender out of the water (we're talking over $12,000 in up front finance costs and over $100,000 in compound interest) you can imagine how skeptical I was. Not only did Bill execute the loan as estimated, he did it on short notice and still closed escrow ahead of the deadline. HIGHEST recommendation for a home purchase.

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05/27/2015 - user8219274
Closed purchase loan. San Pedro, San Pedro, CA

An absolutely pleasant experience working with Bill and Karen. Excellent communication and service throughout the process. Their professionalism will leave no doubt in your mind that you have the right team working on your behalf.

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05/26/2015 - fool760401
Closed purchase loan. Temple City, CA

My experience with Merchant was straight forward, fast, and loan terms were as promised. I worked with Bill Marshall to get pre-approved and decided to go with him when we were ready to finance our purchase. The pre-approval process was smooth. Bill asked for the same information as other mortgage brokers/lenders, but I had no issues with getting a pre-approved letter from Merchant. Other lenders/brokers claimed that I was “pre-approved,” but refused to send it to me in writing. Close of escrow took 20 calendar days. I think it would have been 17 or 18 calendar days if it wasn’t for Thanksgiving. In short, my realtor and I are very impressed, and I would recommend him and Merchant to fellow veterans.

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02/11/2015 - sluderizer
Closed purchase loan. Mira Mesa, San Diego, CA

Bill Marshall and Maribeth Daley of Merchant’s Realty & Loan are two of the hardest working people I have met. Their competence in their positions is unparalleled. I still do not believe we got through this most difficult home purchase. It was a short sale that the VA appraiser really messed up. They spent numerous hours on the phone with the VA to resolve the issues. They were very responsive to my incessant inquiries. I was extremely worried since we had spent a lot of money on the house for appraisal, mold inspections, and general home inspections and they worked tirelessly to allay my concerns. We did almost lose the house. It fell out of escrow. Bill and Maribeth ensured it fell back in and with their vigorous efforts we still closed within two months of our initial offer. If they work for you as hard as they did for me you can’t go wrong!

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12/06/2014 - wynn77
Closed purchase loan. Canyon Lake, CA

The service that I received from Karen Alexander was nothing more then astonishing. When I first spoke with her, I thought there is no way I can qualify for a home loan . I had a foreclosure within the last few years . Thanks to Karen and her skills as a loan officer she proved me wrong . Not only did I qualify I was able to use my VA loan again. My loan had a closing date of December 15th. Karen closed my loan by December 5. Karen is a machine when it comes to customer service and her business skills. You need to look no further then Karen Alexander for your home loan needs . Thank you , Karen

Michelle Wynn BMC US Navy

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11/02/2014 - leoborny
Closed purchase loan. Aliso Viejo, CA

I've been a client for a number of home lenders over the last 20 years and Bill Marshall's Merchant Lending is by far the most knowledgeable, proactive, courteous and customer-focused of all institutions I've worked with by far. As a veteran, I'm aware of the complexities associated with VA Loans and unfortunately, have experienced lenders advertising VA Loan expertise who have mistepped on my applications resulting in delays and cost overruns. Merchant's Lending are highly knowledgable with VA Loans and have always taken by best interest into account every step of the way. Ironically, my real estate agent with over 15 years’ experience had commented that Merchants Lending is 'by far, the most efficient, customer-focused and knowledgably VA Lending organization she's delta with". Great work Bill and Team!

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10/29/2014 - user91894353
Closed refinance loan. Brentwood, CA

This was my second experience using Zillow to find a lender. My first experience was with a different lender, and was "just okay". I certainly didn't feel motivated to leave a review. This experience with Bill Marshall and his senior loan processor, Maribeth Daley, was a pleasure from beginning to end. They were both attentive to my numerous questions and emails, and most importantly to me, there were no costly "surprises" when everything was being finalized. I highly recommend the Merchant's Realty & Loan team!

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10/17/2014 - MarkHolthaus
Closed purchase loan. Casitas Springs, Ventura, CA 93001

Bill and Karen are the VA Loan Dream Team. This was my first home purchase and I had no clue what I was doing. Bill was patient, paid attention to my individual situation, and then provided the guidance and assistance I needed. From the pre approval forward he was there to make sure I was getting what I wanted in a house and not getting bowled over by realtors or getting in over my head. Once I found the house and the loan was locked, Karen stepped up and was simply fantastic. Attention to detail is paramount at this point, and she didn't slip. Not a single paperwork mistake, incredibly fast answers to my inquiries, and best of all, they genuinely seem to enjoy what they are doing.

I closed in about 30 days, on a house I never expected I could get. They would have had me closed in about 20, but there were tenants in the house. I can't recommend them enough.

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09/15/2014 - ronderrickboggess
Closed purchase loan. Skyline, San Diego, CA

It was great working with Bill he was there to help me all the way through the process. His staff was always concerned about my issues and needs and helping me get in the best situation that would help me along my future. Even when it came down to the last minute to decide between lenders he was dedicated to making sure that he could come through. I have reached out to him 2 weeks before and he was able to close escrow within in that time period and also saved me a lot of hard ache and pain. Not to mention that this was first loan and I did not know practically anything. I fully recommend bill and merchants for their expertise and quality

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09/08/2014 - Nonnie2000L
Closed refinance loan. Heritage Mobile Home Park, Temecula, CA 92591

This was the easiest refinance we've ever gone through. Bill and Karen were EXCELLENT!! Karen was very responsive and emailed me back either in the evening or on the weekend. Thanks to you were able to reduce our interest rate significantly when no other lender seemed interested. Again Thanks!!!!

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