One of the most dishonest and rude "professionals" I have ever dealt with. Any company that hires him is one that I would never do business with as they clearly lack judgment, or ethics, or both.
The processing of our mortgage hit a snag in underwriting due to an error in town records. This resulted in delaying our closing, losing our interest rate lock, etc. Mr. Fiano repeatedly gave us incorrect information about what was happening (one of his staff in fact told us "wait, that's not right. I have no idea why he would tell you that." Later, he repeatedly ignored our calls. Instead of fixing what proved to be a very easy-to-fix mistake, he inexplicably covered it up with repeated mistruths and delays, costing us thousands of dollars in delays.