Mike was extremely responsive and worked with me to quickly get my mortgage refinance in place. He was direct and clear with his answers and at no point was the state of my mortgage refinance in question. I appreciate his timely responses and his desire to get me through the process efficiently. Having bought two homes and been through a refinance once before, I was really impressed by how painless this process was. And the best part was I got the lowest rate I could have ever imagined getting.