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NorthpointeBank

Confirmed Lender

Northpointe Bank (19 years experience)

Specialties:
Purchase Loan,
Refinancing

Ratings & Reviews

Excellent customer service, very detailed oriented. All the process was simple, fast and without complications. It was a pleasure working with them, even for the closing they provided an agent that will come to wherever was convenient for me. Kim Grierescher did more than an outstanding job. She would reply to every single email and call. No questions went unanswered. Everything was done as promised. I would definitely use them again.

  

04/18/2015 - mvulfovich
Closed refinance loan. Wilton Manors, FL

Excellent customer service, very detailed oriented. All the process was simple, fast and without complications. It was a pleasure working with them, even for the closing they provided an agent that will come to wherever was convenient for me. Kim Grierescher did more than an outstanding job. She would reply to every single email and call. No questions went unanswered. Everything was done as promised. I would definitely use them again.

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04/12/2015 - fgsilva
Closed refinance loan. Vallejo, CA

I contacted them through Zillow website. At first I was a little skeptical of doing it Online But after reading all of the great reviews that they had I decided to keep it a try. The thing that impressed me the most was that they not only had very good reviews in general but when they didn't have a stellar review they took the time to reply to them. From beginning to and the whole process just a little bit over 30 days. Everything was done via emails.

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04/10/2015 - user2275211
Closed refinance loan. Shafter, Oakland, CA

We recently completed two home loan refinances with Northpointe. Both were very easy and in the end we were able to reduce our monthly mortgage payment by several hundred dollars, with minimal closing costs. Our loan officer, Jim Koops, was fantastic to work with -- extremely responsive and helpful throughout the whole process. Highly recommended!

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04/10/2015 - user3337100
Closed refinance loan. Southwest Anaheim, Anaheim, CA

This transaction by far is the most painless refinance we have ever experienced. Jim Koops, our representative was very responsive, professional and informative. Even though, the bank is on the other side of the country but we can communicate via "on-line" very effectively. Thanks again for such an easy process. Peter & Doug

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04/06/2015 - sddutchie
Closed refinance loan. Vista, CA

NorthpointeBank came thru for us. Ian McLellan always kept us informed and was always quick to respond to any questions. We were able to complete the loan refinance within about 3.5 weeks.

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04/06/2015 - user16109716
Closed refinance loan. Evergreen, San Jose, CA

I want to thank Ian MacLellan for helping me to refinance my home loan. All my phone calls, emails get answered. At one point I had to delay the process because some difficulties with my previous lender closing a home equity line of credit account; however, after a few weeks, when I contacted Ian to resume the process - he was very responsive and schedule the closing right away. Thank you! again Ian

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04/03/2015 - user8138336
Closed refinance loan.

I worked with Ian McClellan, who was very responsive throughout the process and there were no hiccups other than a short delay due to a last minute change in the appraiser's schedule (beyond everyone's control). Also, I had to go out of town on short notice during the time we were expecting to handle the closing, but that was not an issue at all, as they were able to send someone to me at my out-of-town location. All in all, given the excellent pricing and service, I would recommend Northpointe and, specifically, Ian.

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04/03/2015 - user714726
Closed refinance loan.

Overall smooth process with Ian. He was very responsive and detailed to my inquiries and addressed my concerns head on. For me, transparency, responsiveness, and honesty were three characteristics that I was looking for and Ian fit those descriptions adequately.

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04/02/2015 - jonathan m garcia
Closed refinance loan. Monterey, CA

Great service. Very professional and responsive. The loan officer I worked with was in EST and I was in PST, but it was never an issue. Many bank forms could be completed online, which I found very helpful and environmentally conscience.

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04/02/2015 - bjc67
Closed refinance loan. Fairmount Village, San Diego, CA

I have dealt with a number of mortgage companies and banks and Northpointe Bank was by far the most positive experience I've had. My loan officer, Ian McLellan was professional, quick to respond even after normal business hours, and presented all information clearly. There were no tricks or hidden fees. Everything was clearly defined and their rates were the best I could find at the time I entered into my refinance. Things got mixed up between some third parties just before my signing of the closing documents and Ian was able to get it cleared up quickly even though it was well past business hours for him being 3 hours ahead of PST.

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