I worked with Loan Officer Kim Gierescher. After completing application it took 4 weeks to to sign refinance closing documents. Everything was very smooth.
If your documentations, credit score and rest credentials are fine You definitely should take a chance, cause they providing lowest rates in market.
We just refinanced through Northpointe Bank, and it was the BEST mortgage experience we have ever had. We have purchased 6 homes, and we have refinanced several times, and we have never before enjoyed such an efficient and pleasant process. Jim Koops, our loan officer, was very responsive, honest, clear, and helpful at all times, and the entire process, from our initial contact through closing, took about 3 weeks. We are very, very happy with Northpointe, and we will certainly recommend them without hesitation.
We chose Northpointe Bank after reading the wonderful reviews. We had worked with a local company for our last refinance and it was a nightmare experience. The process was long and grueling. So this time around, I was very nervous. But Northpointe's rates and reviews were great so I took a chance. Ian called us almost immediately after our first inquiry. And from there, the process was amazingly simple and smooth. Ian was efficient, professional, courteous, and timely. The loan closed in the promised time and there were no unexpected fees or issues. I can't say enough about Ian and his team. I will never go to anyone else for home loans and/or refinancing and I highly recommend this company!
I was very impressed with my Northpointe Bank experience. I have been through a number of mortgage loans and refinances. Have never picked a lender online and was a bit nervous. However, the transaction was handled very professionally, quickly, and with no issues. My assigned loan officer, Tim Tusing, was very responsive and efficient. He communicated well, both by phone and in email. What was especially impressive was how quick things moved - even during the holiday period. I would definitely recommend this company to anyone.
I used NorthpointeBank for refinancing my loan recently and it was a pleasure working with them. Very good customer service and my loan officer, Ian McLellan, respond very quickly, (minutes, not days or hours!) to my inquires. You will get exactly what you sign up for. Closing was done at my house, which was very convenient. I do highly recommend this lender to anyone who is seeking to purchase or refinance a home.
Worked with Tim Tusing on refinancing our mortgage. He was responsive, helpful, and made the process as pain-free as possible. We were very happy with the service. The interest rate was very competitive. We wouldn't hesitate to use Northpointe Bank again.
Contacted through Zillow about refi to elminate PMI and cashout for remodel. Invited quote in parallel from current lender. Entire process took 7 weeks to closing, including change to increase cashout. All documentation exchanged via email of scanned docs & electronic signature of Northpointe prepared forms. Kim provided clear, effective and timely responses to questions and status updates via email. She explained what and when we could expect the next step in the process.
The entire process was virtually painless. Cashout funds arrived at our bank account six days after closing.
I have done a number of refinances in the past, but working with Ian at Northpointe Bank has been my best experience thus far. He was very prompt to respond to all of my inquiries with knowledgeable answers and insights. He presented me with lots of options, and made me feel comfortable in my decision. I never felt pressured, and appreciated that he put everything in writing. Overall, great experience. Highly recommend doing business with Ian and his organization.
I just finished my re-fi with Northpointe (12-18-14) and damn - this was the best refinancing experience ever. We had Ian from the start to the end. I have refinanced before and this was like a breath of fresh air.
I would recommend Northpoint (and Ian) to any and every friend who is planning to refi. The whole process was done in basically two digital (and one in-person final documents signing) chunks and was incredibly easy.
Ian would answer calls and emails at any time day or night and put me completely at ease. On top of having top-notch people and service, Northpointe had the BEST RATES I could find after getting several other Zillow quotes every other lender was hiding fees and costs to try to make their offers look cheaper - don't fall prey! Northpointe put all their costs right up front and BEAT all the other banks I got quotes from.
Thanks again Ian - when we buy our next home I know exactly who I am calling first!
Very straightforward and easy (mostly online) process. Competitive rates, no surprises, and minimal effort required. Ian answered all communications promptly and helpfully. Would definitely work with them again in the future.