Gave me a quote on Zillow, but it did not work out. East Atlanta, GA 30316
As Grant described in his response for my last post, he is keeping my locked-in rate as originally discussed and he has ordered an appraisal (he is paying for it). It was a refreshing to see Grant's professional approach to make things right.
Gave me a quote on Zillow, but it did not work out. Blackwells, Marietta, GA 30062
After much shopping around, I decided to go with Open Home Mortgage, as they were offering me a better combination and closing costs than everyone else I talked to, with a difference of 1/8 of a point. In my situation, I was looking for a no closing cost option, and Grant understood my needs the first time we spoke. It was a great conversation that ended up including talking about soundproofing for the basement I am in the process of finishing! I truly enjoyed speaking with him. He is very personable and has great customer service skills.
Grant had to leave the office due to a personal situation, and he took the time to explain the circumstances to me, and assured me that I would be well taken care of during his abscence, and I really have! Scarlett and Tim have been a pleasure to deal with. I have called them up and emailed back and forth several times during the process of gathering information, and asking questions. It is refreshing to see a brokerage office where everyone works together in what seems to be a very united team!
I work in the high end of the hospitality industry so my standards and expectations for customer service are very high, rarely met outside of my hotel. But I must say I have been very pleased with my experience so far, and look forward to updating this comment upon closing the loan in the next few weeks.
Gave me a quote on Zillow, but it did not work out. Russell, Carl, GA 30680
Prompt, friendly, and honest don't say enough for this company. I spoke to Mr. Eshback and other members of his team during the early stages of our buying process and was given helpful guidance that I was not offered from other financial institutions I had been in contact with. We are now closing in on the final stage of the home buying process and my wife and I could not be happier. I would highly recommend this company to anyone in need of professional yet personal service. Thanks for making our dream a reality!
Response from Grant on 08/18/2010
It always helps when the customer/client is a pleasure to work with--it makes the process smooth and enjoyable on both ends. Thank you!