When we were purchasing a home we had a good idea of what we wanted in terms of features and budget and were able to use the MLS and other websites to find the homes we wanted to look at. As for the negotiation process and paperwork we had no clue, so this is where we really needed a realtor. Pat was experienced, honest and knowledgeable. We had her going all over the North Shore and greater Boston, but her true expertise for local knowledge is the Lynn area which she is very savvy. She was very timely with completing and submitting the necessary paperwork and always returned our calls with answers to our questions. We had a couple of tough negotiations and Pat was able to get us through them and ultimately we got our ideal home.