We used Patrick McCarran at Prudential Realty in Brentwood and he was GREAT! We were trying to decide if we wanted to stay in our house or sell it as a short sale. We went to a seminar where Patrick explained all of the choices available for people who were upside down in their home and trying to decide the best choice for them. Patrick was very knowledgeable. He explained each choice available and told us take our time and decide what would be best for us. In the end, we choose to short sale our home. We thought the process would be difficult. However, Patrick guided us through the whole process. He explained each step and answered all of our many questions. He prepared us for the process and gave us a list of all of the paperwork we would need to turn in. He scheduled an appointment for a potential buyer to view the home. The first and only buyer to view the home purchased the home. Call it luck or whatever, but with Patrick's expertise, our home sold quickly. We did not have any problems with our short sale. Once Patrick sent the paperwork to the bank to advise them of a short sale, most of the phone calls from the bank stopped. Patrick made the process so easy. If you have to choose to short sale your home, I cannot recommend Patrick enough. Also, Carole Thoresen, who is another real estate agent who recommended us to Patrick, was great as well. Patrick and Carole worked together to sale our home. We were so impressed with their knowledge, quick responsiveness and overall attentiveness to our needs. Also, the more you have your paperwork together, the easier the process will be.