Profile picture for Pauline Cheng

Pauline Cheng Reviews

Pauline Cheng
Real Estate Consultant (25 years experience)
33 Recent Sales (last 12 months)

Specialties:

Buyer's Agent, Listing Agent, Relocation, Consulting

 
- Highly likely to recommend
02/05/2014 - rloar1
Sold a home in 2014.
Pauline helped us sell our townhouse in Pasadena when the market was softening. She helped stage the house but enabled us to move certain belongings to our new house. altogether, this was completed in less than 2 months.

She and her team did all the marketing with professional pictures, brochures and written documentation. She has a great support team to make sure everything keeps moving toward the end sale and closing.
Profile picture
Response from Pauline

 

- Highly likely to recommend
01/20/2014 - tchang1219
Sold a Single Family home in 2013 for approximately $1.4M in Arcadia, CA.
Ms. Pauline Cheng is exceptional, extremely knowledgeable and possesses excellent negotiation skills. Pauline is very well connected in the local communities that she serves. Most importantly, Pauline’s customer service is second to none. Pauline and her team of quality real estate professionals were always there to anticipate and resolve all issues and problems that came up in the selling of the house. I turned to Pauline for help on many occasions, even for issues that went beyond the scope of Pauline’s duties as a broker. For example, when the buyer inspected the property during the due diligence period, it was discovered that the water pressure was extremely low. I spoke to the general contractor on this issue but was told that there was nothing we could do because the low water pressure was due to the location of the house in the city. But when I called Pauline to discuss this matter, Pauline immediately pointed out to me that the low water pressure might have been the result of the regulator that’s required to be installed by the city for a new house of this size. Pauline helped me in locating the regulator and we were able to resolve the water pressure problem simply by adjusting the regulator. I am sold on Pauline!!! I highly recommend Pauline and her team to anybody who is looking for a true real estate professional!
Profile picture
Response from Pauline

 

- Highly likely to recommend
01/09/2014 - user47499108
Sold a Single Family home in 2013 in Temple City, CA.
Pauline was our listing agent for selling our house in Temple City when we moved to Southeast. Pauline convinced us very early on that she knew how best to prepare and market our beloved home. We moved out in early November of 2013, and let Pauline handle all the needed preparation, and before we knew it, the house was completely ready for market, and the offers came in almost immediately. And by early December, we reached selling agreement with a buyer who liked the house as much as we do and was willing to offer a price higher than the listing. The escrow was done in beginning of January and the whole process was extremely smooth and effective. Very impressed with Pauline and her team's top-notch service and sterling track record. Enjoyed very much working with Pauline successfully finding a caring successor for our cherished home. I highly recommend Pauline.
Profile picture
Response from Pauline

 

- Highly likely to recommend
10/06/2013 - jesharp
Sold a Single Family home in 2013 for approximately $2.2M in Arcadia, CA.
Pauline recently helped us sell our house in Arcadia, Ca. We were first referred to her by a couple of our friends who used her and were happy with her service before. When she first came to our house for an interview, we were very impressed with her abundant knowledge of the real estate market, her unique soft and sweet tone of voice, and her very professional manner; in other words, her personal charm.

At first, when she recommended us for a staging at our house for the maximum marketing result, we had to admit we were hesitant with the cost and time involved. But we were very glad to follow her advice as the staging turned out so good that our house looked like a totally different one! In addition, she and her assistant, Lillian Liu were always very patient, sweet, and yet very professional. They thought of every detail, and assisted us in every little step. They handled the whole transaction beautifully. We got multiple all cash offers and sold our house in a flash with top dollars! They also assisted us with after sales service, such as renting back the house, and acting as a liaison between us and the buyer.

The whole experience with them have been very pleasant and we are totally happy. I will definitely recommend them to my friends. They know the market, especially in Arcadia's surrounding area. They have good connections with the market in China with overseas buyers. Thank you, Pauline and Lillian!
Profile picture
Response from Pauline

 

- Highly likely to recommend
10/01/2013 - user10375904
Sold a Single Family home in 2013 for approximately $1.3M in Arcadia, CA.
In 2011 needed to lease the house and found Pauline by driving the neighborhood and her name was on all the for sale signs. I interviewed Pauline, and she and her team, helped me lease the property. In June of 2013 my tenants lease was up and we decided to sell. We interviewed Pauline to list the property and her presentation as to how she would market the property was thorough and detailed won her the listing. After Pauline guided us through all the details to get the property ready to put on the market she implemented her marketing plan and the house sold in 16 days!

It becomes very evident when you work with Pauline, and her team, that she is a pro at what she does. She is a savvy negotiator and understands the market. I would list with Pauline again in a New York minute!
Profile picture
Response from Pauline

 

- Highly likely to recommend
09/11/2013 - user0420875
Sold a Single Family home in 2013 for approximately $650K in Rosemead, CA.
We were lucky enough to have Pauline recommended to us by a friend. Her knowledge of the market and buyers in our area proved to invaluable in selling our home.
Profile picture
Response from Pauline

 

- Highly likely to recommend
08/24/2013 - user9296696
Sold a Single Family home in 2013 for approximately $850K in Arcadia, CA.
Pauline Cheng is one of best agents who has the skills, experience, and resources to provide excellent services in a timely manner. Her staffs, Laura and Lillian are also incredibly effective and pleasant to work with. Additionally, Pauline's team of contractors offers a great option to bring the property into a desirable condition for maximum appeal to potential buyers.

My wife and I sold our rental house in Arcadia, whose escrow was just closed a couple of weeks ago. Throughout the whole process, we felt that we were so blessed to have her around. In the end, the property was sold substantially over the asking price by which we were blown away. One can argue that the tight inventory is the factor to drive the multiple offers and therefore the higher price, which is true. However, the magnitude of such increase, along with how to get there successfully takes a lot more than the just market condition.

Pauline provided us with the useful comparable properties to come up with a suggested list price. After I had an opportunity to review the CMA report, Pauline and I discussed about what the appropriate listing price should have been. We went with her recommendation. Providing the useful data was important. Nonetheless, she was able to steer us into a direction she thought would have brought a better result. I think what separates the great from the good is the ability to lead the client when necessary while listening. It is an artful skill that not many has. Pauline has it. The next big task was to bring the property into a marketable condition. Her team of service providers (painter, gardener, floor refinishing guy, cleaners, etc) was readily available at her direction. After meeting with Pauline first time, we never had to go back to the property. All communications were done through e-mails and phone calls with the photos taken each step of the way. Pauline and her team literally played a project management role without which we would not have been able to get the property brought up to desirable condition. Her contractors were a bit pricey. However, we felt confident going with her team because of her ability to control the timing and outcome. Having the clear visibility of when the property was going to be ready for open house was invaluable. The property was available for open house in two weeks after the tenant moved out. The quality work was amazing. The photographer created gorgeous photos we could not believe it was our home. Staging played a huge role bringing many interested buyers.

The process was as if I were watching a UConn womens' basket team, winning another championship. Pauline's professional engagement was like a program that produces designed outcome, which was well thought out. Personally, I enjoyed Pauline's pleasant demeanor. Towards the end, Laura and Lillian played bigger roles in keeping us in the loop as the escrow was being closed. They were pleasant as well. We were never in the dark. We never had to wonder what would happen next.

Pauline has what it takes to bring the result. To our surprise, she was able to bring in a cash buyer whose offer exceeded our expectations by a big margin. I have no doubt that her negotiation skill brought in really interested buyers in a competitive way so that the higher bidder would have been compelled to increase the price to bid out others. She really looked out for the best interest of us. She runs her business with care and adequate level of support. I give her 5 stars all around.
Profile picture
Response from Pauline

 

- Highly likely to recommend
08/06/2013 - user15830302
Sold a Townhouse home in 2013 for approximately $550K in Arcadia, CA.
Pauling Cheng is one of the best agents around. Her staff includes her assistants Lillian and Laura.

- Provides accurate comparable properties to support the suggested List Price - Inspects the house and suggests improvements to be done to increase visibility and marketability of the home - Has the contacts to get things done without you being there (but you pay a cost for convenience). Her handyman is pricey, outside windows cleaning & inside house cleaning (Good job & cost conscious). They all did a good job though, I felt her handyman was too pricey and that was the only grouse that I have with her. - Recommends an excellent stager and provides recommendations on staging. The stager provides all the design work, furniture and the labor to move the furniture. - Provides a professional photographer for gorgeous photos of the home to be used in the brochure and ads. - Listing includes MLS Listing, Zillow and other prominent Internet real estate sites - Listing also includes advertisements in Chinese papers in Arcadia and China. - Provides an excellent professional marketing brochure on glossy thick paper. - Suggested that I list below my desired price to increase visibility, but ultimately sold at my desired price. - Great communication. Answers every call or responds to your voice mails promptly. Extremely pleasant to work with. Her staff is equally enthusiastic. They get back to you on every question that you ask. - Received about 12 offers or so, 6 of them being Cash offers. I am guessing most of them were from Chinese Investors. You will not go wrong with Pauline. My experience with her was fantastic. I give her 5 stars.
Profile picture
Response from Pauline

 

- Highly likely to recommend
07/25/2013 - user6895427
Sold a Single Family home in 2013 for approximately $650K in Arcadia, CA.
Pauline Cheng and team are very professional. She tries to understand our needs before taking any actions. Pauline knows the market very well, therefore sets realistic listing price. Her strategy of selling is exceptional so the final selling price well exceeds our expectation. Pauline and team are very knowledgeable in real estate selling process, so our rights and obligations are clearly disclosed.

Pauline and team provided us a splendid selling experience. I strongly recommend Pauling Cheng being your real estate selling or purchase agent.
Profile picture
Response from Pauline

 

- Highly likely to recommend
06/26/2013 - user5668088
Sold a Single Family home in 2013 for approximately $1.4M in Arcadia, CA.
We are professionals, and this is the 2nd time for us to sell our house, and also the 3rd time to buy a new home for our family. This tough mission has been smoothly accomplished with the great help from Pauline and her team (Lillian and other staff). I have to say Pauline is one of the best agents in Arcadia, perhaps the whole Southern California. I am very impressed by her excellent customer service and wisdom in field of dynamic real estate market. I definitely will recommend her and her team to anybody we know who has real estate need in this area. I am pretty sure you will be satisfied with her “beyond your expectation” service, and you will never ever regret choosing her to be your agent.
Profile picture
Response from Pauline

 

Contact Pauline Cheng

Email successfully sent!Submission failed!

Professional Information
Address:
RE/MAX Premier Properties
223 N. First Avenue
Arcadia, CA  91006
Phone:
(626) 219-0553
Cell:
(626) 642-9299
Fax:
(626) 229-2201Click to view
 
Click to view
Websites:
Website
 
Screen name:
Pauline Cheng
Member since:
06/03/2008
Languages:
Mandarin