Pauline is one amazing agent and friend...she lives by the Golden Rule and takes care of her clients like they are her family. Pauline will not get in your way, instead, she will clear the roadblocks to make a sale possible for you. She has helped me buy 3 homes and sell 2 of my homes in the previous 8 years. Each time I am more impressed with the little things...she always answered her phone and email, she is persistent but not to a fault, she meets the neighbors, she knows EVERY area! I've lived in La Mesa, Mission Valley and Carmel Valley and her knowledge far exceeds the realtors that claim to know these areas. She is involved with organizations that provide her with a lot of details about different areas...and she will tell you everything she knows and she will research what she doesn't know and become an expert. Pauline has more patience than anyone I know...she will follow up to make sure you don't loose the sale due to a lazy escrow or lazy sellers agent. Pauline short sold one of my homes in 2011 in a week - she was always available and used a strategy that allowed for a successful sale and closing. It is not often that you find people who care about what they do and who they work with...and Pauline is that person. I promise that she will take care of you and your transaction. She will point out the things you should know, and provide advise if you ask, but ultimately you make the decision and she follows your requests. Thank you Pauline. You make buying and selling such a pleasant process...without you, I probably would not have any hair left!